Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01342682 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 COOK CHILDRENS MEDICAL CENTER — 801 7TH AVE, FORT WORTH TX, 76104

Feb 2, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 12 biz days
Paused: 170 biz days
▶ Clock Running
Status: Created
Feb 2 → Feb 11, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸170d
⏸ Clock Paused
Status: Ready for Release
Feb 11 → Oct 15, 2026
170 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2026
5 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 2, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 11 Created ▶ Running 7 7
Feb 11 → Oct 15 Ready for Release ⏸ Paused 170 —
Oct 15 → Oct 22 Scheduled ▶ Running 5 12
Dispatch 7.8d
Holding 171.0d (excluded)
On Track
Dispatch
7.8 days
Over SLA
Holding (excluded from total)
171.0 days
Created: Feb 2, 2026 Due: Feb 5, 2027 (106 days left)
📅
182.8 days Total Age
⏱️
171.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Scheduled • 262 days old
🚨
Primary Delay 171.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.8d / 0.5d SLA
Ready for Release
171.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2026 Rharris: Device Confimred via email from Ron Carlo Farrow RonCarlo.Farrow@cookchildrens.orgOrdered parts to site and scheduling to Patrick for week of 19th. 08/18/2026: ARoosa - Called 682-885-4000 xfer to biomed, spoke to Kyle he asked me to email him device list so he can confirm and should be able to confirm by end of day and once confirmed we can schedule with him ASAP. Email sent to kyle.nelson@cookchildrens.org
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 2, 12:29 PM
Work Order: WO-01342682
Type: FCO
Priority: PC
⚠️ 8.0 business days
✅
Status: Ready for Release by Mandy Newman Feb 11, 9:45 AM
From: Entered
To: Ready for Release
Duration in Previous: 8d 21h
🚨 171.0 business days
👷
▶
3 Technician Assigned Oct 15, 1:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-10-19T12:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 2h

Bottlenecks

Entered
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
FCO
Branch
N/A
Technician
Patrick Jean
Scheduled
Oct 19, 8:00 AM
Created
Feb 2, 12:29 PM
Invoice #
N/A

Details