Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349160 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Feb 2, 2026 → Feb 6, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 9, 2026
🕐 Clock stopped: Completed (Feb 7)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 4.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Billing
0.0 days
Created: Feb 2, 2026 Due: Feb 9, 2026 Completed: Feb 7, 2026 (2 days early)
📅
4.7 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 101 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 2, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 2, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 39m
⚠️ 5.0 business days
⏱️
▶
3 4x Labor Added Feb 6, 7:44 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4d 4h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.5 business days
📄
▶
2 Status: Ready to Bill Feb 13, 8:19 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253949

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Feb 2, 1:38 PM
Invoice #
SM-253949

Work Details (4)

Name Type Status Qty Amount Date
WL-03096116 Labor Open 1 $0.00 Feb 6, 7:44 PM
WL-03096117 Labor Open 2.5 $0.00 Feb 6, 7:44 PM
WL-03096118 Travel Open 23.8 $0.00 Feb 6, 7:44 PM
WL-03096119 Parts Open 1 $0.00 Feb 6, 7:44 PM

Details