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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349209 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MEMORIAL HEALTHCARE CENTER — 826 W KING ST, OWOSSO MI, 48867

Feb 2, 2026 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Invoiced (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Invoiced: Feb 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 5 Scheduled ▶ Running 3 3
Feb 5 → Feb 5 Entered ▶ Running 0 3
Feb 5 → Feb 13 Scheduled ▶ Running 6 9
Feb 13 → Feb 14 Tech On Site ▶ Running 0 9
Feb 14 → Feb 14 Completed ▶ Running 0 9
Dispatch 2.1d
Coordinators 9.8d
Field Work 1.0d
Billing 13.9d
✓ SLA Met
Dispatch
2.1 days
Over SLA
Coordinators
9.8 days
Over SLA
Field Work
1.0 days
Billing
13.9 days
Over SLA
Created: Feb 2, 2026 Due: Feb 14, 2026 Completed: Feb 14, 2026 (on time)
📅
9.3 days Total Age
⏱️
22.7d in L2 Review Longest Stage
🔄
11 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 22.7 days stuck in "L2 Review"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
22.7d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 DMalloy - Estimated deliverry of the device is 2/11. Dispatched for FSE Eric to complete on 2/12. 

🔧 Work Performed
1. GE Giraffe Omni-bed Serial Number: TAB25301000SA Scale Serial Number: G315127M
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25301000SA Scale serial number(s): TAB25301000SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 1 Giraffe Omnibed Carestation

Timeline

📋
Work Order Created Feb 2, 4:37 PM
Work Order: WO-01349209
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Feb 2, 5:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-12T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 22m
⏳ 3.9 business days
🆕
Status: Entered by Deon Malloy Feb 5, 1:42 PM
From: Scheduled
To: Entered
Duration in Previous: 2d 20h
🗓️
▶
4 Status: Scheduled Feb 5, 2:24 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-13T05:00:00.000+0000, 2026-02-13T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-13T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Jackson Reeves Feb 13, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 19h
⏱️
7x Labor Added Feb 13, 8:41 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2.25, 4.25, 75, 260
✔️
Status: Completed by Jackson Reeves Feb 13, 9:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 11h 13m
🏁
Status: Closed by Jackson Reeves Feb 14, 10:18 AM
From: Completed
To: Closed
Duration in Previous: 12h 57m
⏳ 0.0 business days
⏱️
Labor Added Feb 16, 10:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Feb 16, 10:35 AM
From: Closed
To: L2 Screening
Duration in Previous: 2d 0h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 18, 1:00 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 2h
🚨 23.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 29d 19h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 13, 8:00 AM
Created
Feb 2, 4:37 PM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03105987 Labor Open 1.5 $0.00 Feb 13, 8:41 PM
WL-03105988 Labor Open 2.25 $190.00 Feb 13, 8:41 PM
WL-03105989 Labor Open 4.25 $450.00 Feb 13, 8:41 PM
WL-03105990 Expenses Open 1 $140.24 Feb 13, 8:41 PM
WL-03105991 Expenses Open 1 $0.00 Feb 13, 8:41 PM
WL-03105992 Travel Open 75 $0.00 Feb 13, 8:41 PM
WL-03105993 Travel Open 260 $0.00 Feb 13, 8:41 PM
WL-03106932 Labor Open 0.016666666666667 $38.00 Feb 16, 10:28 AM

Details