Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349214 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PORTER MEDICAL CENTER — 115 PORTER DR, MIDDLEBURY VT, 05753

Feb 2, 2026 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✗ SLA Missed
Active: 9 biz days
🕐 Clock stopped: Tech Off Site (Feb 16, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 16, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Feb 2, 2026 Tech Off Site: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 3 Created ▶ Running 1 1
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 1
Feb 3 → Feb 16 Scheduled ▶ Running 8 9
Feb 16 → Feb 16 Tech On Site ▶ Running 0 9
Dispatch 1.3d
Coordinators 9.3d
Billing 13.1d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Coordinators
9.3 days
Over SLA
Billing
13.1 days
Over SLA
Created: Feb 2, 2026 Due: Feb 14, 2026 Completed: Feb 16, 2026 (1 days late)
📅
9.3 days Total Age
⏱️
13.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 13.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
8.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 Mklose dispatch to Joseph February 16th

🔧 Work Performed
Completed installation of one Panda Baby Warmer with scale and accessories.
🔍 Technician Findings
Completed installation of one Panda Baby Warmer with scale and accessories.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26048021SA Scale serial number(s): P312963L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📋
Work Order Created Feb 2, 4:47 PM
Work Order: WO-01349214
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Megan Klose Feb 3, 8:42 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 15h 54m
🗓️
▶
3 Status: Scheduled Feb 3, 4:24 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T15:15:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
⚠️ 8.9 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 16, 3:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏱️
▶
2 5x Labor Added Feb 16, 5:47 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 24m
✔️
▶
3 Status: Completed Feb 16, 5:58 PM
Status: Completed → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 17, 11:23 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17h 23m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 22h
🧾
▶
2 Invoice Created Mar 5, 11:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 16, 10:15 AM
Created
Feb 2, 4:47 PM
Invoice #
SM-255646

Work Details (7)

Name Type Status Qty Amount Date
WL-03107693 Labor Open 1.25 $0.00 Feb 16, 5:47 PM
WL-03107694 Labor Open 2 $180.00 Feb 16, 5:47 PM
WL-03107695 Labor Open 1.25 $450.00 Feb 16, 5:47 PM
WL-03107696 Travel Open 42 $0.00 Feb 16, 5:47 PM
WL-03107697 Travel Open 38 $0.00 Feb 16, 5:47 PM
WL-03107730 Expenses Open 1 $0.00 Feb 16, 6:00 PM
WL-03108547 Labor Open 0.016666666666667 $38.00 Feb 17, 11:23 AM

Details