Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349229 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 CMC Missoula Inc - Community Medical Center — 2827 Fort Missoula Rd, Missoula MT, 59804

Feb 3, 2026 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Feb 3 → Mar 3, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 3, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Mar 3 Assigned ▶ Running 19 19
Dispatch 0.0d
Coordinators 19.4d
Billing 17.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.4 days
Over SLA
Billing
17.6 days
Over SLA
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Mar 3, 2026 (3 days late)
📅
19.1 days Total Age
⏱️
19.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
36.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay 19.1 days stuck in "Assigned"
⏱️
Total Delay 36.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
19.1d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Billing Review
16.0d / 2.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.6.26 hshaw - moved WO to BR, TA Not populated

🔧 Work Performed
PM Bed .03 OHMS 14-47mA; Function checked and returned to service.
🔍 Technician Findings
PM Bed .03 OHMS 14-47mA; Function checked and returned to service.
⚠️ Problem Description
PM
📄 Description
TANK ASSEMBLY 220V / 3000

Timeline

📋
▶
2 Work Order Created Feb 3, 7:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 10:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 47m
🚨 17.0 business days
💵
Expenses Added Feb 26, 3:58 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
3x Labor Added Mar 1, 8:06 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 9, 1, 518
⏱️
▶
2 Labor Added Mar 2, 7:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 8h, 0m
⏳ 4.5 business days
💵
Status: Billing Review by Hannah Shaw Mar 6, 9:34 AM
From: Closed
To: Billing Review
Duration in Previous: 3d 13h
🚨 16.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 27, 3:34 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 21d 5h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Mar 30, 1:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Apr 1, 9:00 AM
Invoice Number: SM-257795

Bottlenecks

Assigned
Duration: 19.1 business days (threshold: 4.0 business hours)
Exceeded by 18.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 3, 7:56 AM
Invoice #
SM-257795

Work Details (5)

Name Type Status Qty Amount Date
WL-03121663 Expenses Open 1 $0.00 Feb 26, 3:58 PM
WL-03125487 Labor Open 9 $0.00 Mar 1, 8:06 PM
WL-03125488 Expenses Open 1 $0.00 Mar 1, 8:06 PM
WL-03125489 Travel Open 518 $0.00 Mar 1, 8:06 PM
WL-03127012 Labor Open 1 $0.00 Mar 2, 7:39 PM

Details