Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (53 biz days late)
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 3 → Mar 2, 2026
18 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Canceled
Mar 2 → Mar 9, 2026
5 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 24 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Mar 10 → May 14, 2026
47 business days (counted)
Running total: 71 of ? biz days used
Created: Feb 3, 2026
Completed: May 14, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 3 → Feb 3 |
Created |
▶ Running
|
0 |
0 |
| Feb 3 → Feb 3 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Feb 3 → Mar 2 |
Assigned |
▶ Running
|
18 |
18 |
| Mar 2 → Mar 2 |
Entered |
▶ Running
|
0 |
18 |
| Mar 2 → Mar 9 |
Canceled |
▶ Running
|
5 |
23 |
| Mar 9 → Mar 10 |
Ready for Scheduling |
▶ Running
|
1 |
24 |
| Mar 10 → May 14 |
Assigned |
▶ Running
|
47 |
71 |
Coordinators
69.2 days
Over SLA
Created: Feb 3, 2026
Due: Jun 30, 2026
Completed: May 14, 2026 (47 days early)
⏱️
48.0d in Assigned
Longest Stage
🔄
10 transitions
Status Changes
⚠️
68.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
48.0 days stuck in "Assigned"
⏱️
Total Delay
68.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.2d
/ 1.0d SLA
Assigned
67.0d
/ 0.5d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
PM Bed .12 OHMS 15-87mA; Function checked and returned to service.
🔍
Technician Findings
PM Bed .12 OHMS 15-87mA; Function checked and returned to service.
⚠️
Problem Description
PM
📄
Description
3002 Secure II Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2h 39m
🆕
From:
Assigned
To:
Entered
Duration in Previous:
27d 3h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
2h 7m
📅
From:
Canceled
To:
Ready for Scheduling
Duration in Previous:
6d 19h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
21h 11m
⏱️
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
65d 8h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 23h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-262325
Bottlenecks
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Fernando Lemos
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03227048 |
Labor |
Open |
0.5 |
$0.00 |
May 14, 6:11 PM |