Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349234 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 CMC Missoula Inc - Community Medical Center — 2827 Fort Missoula Rd, Missoula MT, 59804

Feb 3, 2026 → Mar 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (1 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Feb 3 → Mar 3, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Feb 3, 2026 Completed: Mar 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0
Feb 3 → Mar 3 Assigned ▶ Running 19 19
Dispatch 0.0d
Coordinators 20.3d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.3 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Feb 3, 2026 Due: Feb 27, 2026 Completed: Mar 3, 2026 (3 days late)
📅
20.0 days Total Age
⏱️
20.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay 20.0 days stuck in "Assigned"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
20.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL on 3/2/26 3/3/26 PM Bed .01 OHMS 18-95mA; Function checked and returned to service.
🔍 Technician Findings
CNL on 3/2/26 PM Bed .01 OHMS 18-95mA; Function checked and returned to service.
⚠️ Problem Description
PM
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 8:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 10:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 36m
🚨 19.0 business days
⏱️
Labor Added Mar 2, 7:47 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
▶
3 Labor Added Mar 3, 5:51 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fernando Lemos
From: Assigned
To: Completed
Duration in Previous: 28d 7h
🏁
Status: Closed by Fernando Lemos
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 9, 12:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 5h
📨
Status: Invoice Pending by Hannah Shaw Mar 9, 2:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 13m
💰
Status: Invoiced by Hannah Shaw Mar 9, 2:36 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Mar 9, 9:00 AM
Invoice Number: SM-255923

Bottlenecks

Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 3, 8:05 AM
Invoice #
SM-255923

Work Details (2)

Name Type Status Qty Amount Date
WL-03127031 Labor Open 1.5 $0.00 Mar 2, 7:47 PM
WL-03128636 Labor Open 1.5 $0.00 Mar 3, 5:51 PM

Details