Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349236 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Feb 3, 2026 → Feb 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 10, 2026
✗ SLA Missed (7 biz days late)
Active: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
12d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 22, 2026
12 business days (counted)
Running total: 12 of 5 biz days used
Created: Feb 3, 2026 Completed: Feb 22, 2026
Business Days Used 12 / 5
0 5d budget +7d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 5
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0 / 5
Feb 3 → Feb 22 Assigned ▶ Running 12 12 / 5
Dispatch 0.0d
Coordinators 13.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Billing
0.0 days
Created: Feb 3, 2026 Due: Feb 10, 2026 Completed: Feb 22, 2026 (11 days late)
📅
13.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech adjust the steer link. checked all functions and it working properly
🔍 Technician Findings
Tech found the steer not working properly
⚠️ Problem Description
Pete Ramos: Steer not working
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Feb 3, 8:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 8:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8m
🚨 13.0 business days
⏱️
▶
2 3x Labor Added Feb 22, 8:17 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18d 23h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 2h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Mar 3, 8:00 AM
Invoice Number: SM-255326

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 3, 8:09 AM
Invoice #
SM-255326

Work Details (3)

Name Type Status Qty Amount Date
WL-03115410 Labor Open 0.5 $0.00 Feb 22, 8:17 AM
WL-03115411 Labor Open 1 $95.00 Feb 22, 8:17 AM
WL-03115412 Travel Open 11 $0.00 Feb 22, 8:17 AM

Details