Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349237 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Feb 3, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 10, 2026
🕐 Clock stopped: Completed (Feb 11)
✗ SLA Missed
Dispatch 0.0d
Coordinators 6.7d
Billing 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.7 days
Over SLA
Billing
0.9 days
Created: Feb 3, 2026 Due: Feb 10, 2026 Completed: Feb 11, 2026 (on time)
📅
6.3 days Total Age
⏱️
4.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 4.7 days stuck in "Assigned"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
gatch motor replaced and installed all functional test returned bed back to service
🔍 Technician Findings
gatch motor inop
⚠️ Problem Description
4W, 4th Fl, Hallway Bed, Electric The foot of the bed will not raise or down using the controls.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 8:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 4, 3:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⏳ 3.0 business days
⏱️
2x Labor Added Feb 6, 12:03 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
⏳ 3.0 business days
✔️
Status: Completed by Kenneth Lancara Feb 10, 9:11 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 5h, 0m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 1:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 8:21 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7h 4m, 0m
🚨 64.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-253949

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 3, 8:13 AM
Invoice #
SM-253949

Work Details (2)

Name Type Status Qty Amount Date
WL-03095224 Labor Open 2 $0.00 Feb 6, 12:03 PM
WL-03095225 Parts Open 1 $0.00 Feb 6, 12:03 PM

Details