4 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (11 biz days late)
Active: 15 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
15d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 25, 2026
15 business days (counted)
Running total: 15 of 4 biz days used
Created: Feb 3, 2026Completed: Feb 25, 2026
Business Days Used15 / 4
04d budget+11d over
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0 / 4
Feb 3 → Feb 25
Assigned
▶ Running
15
15 / 4
Dispatch0.0d
Coordinators16.0d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.0 days
Over SLA
Billing
0.1 days
Created: Feb 3, 2026
Due: Feb 6, 2026
Completed: Feb 25, 2026 (18 days late)
📅
16.0 daysTotal Age
⏱️
16.0d in AssignedLongest Stage
🔄
4 transitionsStatus Changes
⚠️
19.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 193 days old
🚨
Primary Delay16.0 days stuck in "Assigned"
⏱️
Total Delay19.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.0d / 0.5d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Showing on line in the portal
11614 KMY-120328650-220 850 Manton Avenue Providence RI 02909 Stop&Shop 722 401-453-0288 Ahold Delhaize, Ahold Delhaize, Stop and Shop Retail Yes Yes Deployed
🔍Technician Findings
Showing on line in the portal
11614 KMY-120328650-220 850 Manton Avenue Providence RI 02909 Stop&Shop 722 401-453-0288 Ahold Delhaize, Ahold Delhaize, Stop and Shop Retail Yes Yes Deployed
⚠️Problem Description
Special Instructions: Please restore network connectivity and confirm full functionality.
Please restore network connectivity and confirm full functionality.
Showing on line in the portal
11614 KMY-120328650-220 850 Manton Avenue Providence RI 02909 Stop&Shop 722 401-453-0288 Ahold Delhaize, Ahold Delhaize, Stop and Shop Retail Yes Yes Deployed
📄Description
Merge KMY Kiosk
Timeline
📋
▶
3
Work Order Created Feb 3, 9:15 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician:Level 1 Support
👷
Status: Assigned by Leona Coonrod
From:Entered
To:Assigned
Duration in Previous:0m
🚨16.0 business days
✔️
Status: Completed by Leona CoonrodFeb 25, 11:39 AM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:22d 2h, 0m
⏳4.1 business days
📄
Status: Ready to Bill by Hannah ShawMar 3, 12:39 AM
From:Closed
To:Ready to Bill
Duration in Previous:5d 12h
📨
Status: Invoice Pending by Hannah ShawMar 3, 1:09 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:30m
🚨26.0 business days
🧾
Invoice Created Apr 7, 10:05 AM
Invoice Number:SM-255411
Bottlenecks
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)