Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349267 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 3, 2026 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 9)
✓ SLA Met (80d early)
Dispatch 0.0d
Coordinators 4.4d
Field Work 2.0d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.9 days
Created: Feb 3, 2026 Due: Apr 30, 2026 Completed: Feb 10, 2026 (79 days early)
📅
6.0 days Total Age
⏱️
4.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 4.4 days stuck in "Assigned"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.4d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 3, 10:50 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: Derick Velazquez
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
🚗
Travel Added Feb 8, 9:53 PM
Type: Travel
Status: Open
Qty: 38
⏱️
▶
2 Labor Added Feb 8, 10:27 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Feb 8, 10:32 PM
From: Assigned
To: Completed
Duration in Previous: 5d 11h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 3:28 PM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 6.8 business days
🧾
Invoice Created Feb 23, 8:12 AM
Invoice Number: SM-254032

Bottlenecks

Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Feb 3, 10:50 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03097195 Travel Open 38 $0.00 Feb 8, 9:53 PM
WL-03097214 Labor Open 0.5 $56.48 Feb 8, 10:27 PM
WL-03097215 Labor Open 1 $0.00 Feb 8, 10:29 PM

Details