Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 20, 2026
12 business days (counted)
Running total: 12 of ? biz days used
Created: Feb 3, 2026
Canceled: Feb 20, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 3 → Feb 3 |
Created |
▶ Running
|
0 |
0 |
| Feb 3 → Feb 3 |
Scheduled |
▶ Running
|
0 |
0 |
| Feb 3 → Feb 20 |
Ready for Scheduling |
▶ Running
|
12 |
12 |
Coordinators
13.0 days
Over SLA
Created: Feb 3, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
⏱️
13.0d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
12.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
12.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
13.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/3/26 1115 LM w/MJ; 2/4/2026 1624 LM w/Valerie re compliance; LM w/SC, NN; 1733 NN unavail; 2/5/26 0921 MJ decline; 2/6/2026 1924 CM LM w/SR; 2/7/26 2128 SR decline; 2/9/2026 1907 LM w/Valerie re NAR; 2/19/2026 2002 LM w/SR; 2/19/2026 2008 SR avail; 2043LM w/Valerie re cnfm; 2/20/26 1104 assign cxl;
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
16d 23h
Bottlenecks
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days