📍 BWXT Medical Ltd — 447 March Rd, Ottawa ON, K2K 1X8 *
Feb 3, 2026 → Jun 25, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (81 biz days late)
Active: 99 biz days
🕐 Clock stopped: Completed (Jun 25, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
99d
▶ Clock Running
Status: Assigned
Feb 3 → Jun 25, 2026
99 business days (counted)
Running total: 99 of ? biz days used
Created: Feb 3, 2026Completed: Jun 25, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Jun 25
Assigned
▶ Running
99
99
Dispatch0.0d
Coordinators99.9d
Field Work0.0d
Billing28.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
99.9 days
Over SLA
Field Work
0.0 days
Billing
28.0 days
Over SLA
Created: Feb 3, 2026
Due: Mar 3, 2026
Completed: Jun 25, 2026 (113 days late)
📅
99.9 daysTotal Age
⏱️
99.9d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
123.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay99.9 days stuck in "Assigned"
⏱️
Total Delay123.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
99.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Billing Review
18.0d / 2.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
5.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Overhaul: Evaluation, unit's scroll pump down slow.
cleaned valve block, replace all O-ring plunger seal, internal calibrated leak, HLD ion source, exchange scroll pump module.
Cleaned inside spec-tube body, ion chamber, ion support pole, replace new filament (3 set) metal gasket, retorque spec-tube
header. started up unit, perform fine test procedure, record parameter, chart record MDL/Helium stability. Unit leak check ok
shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad scroll pump.
⚠️Problem Description
Note
30.01.2026 14:09:44 WIGEORGE
this was originally quoted as a bench overhaul in Mississauga, but the Canadian office is unable to order the scroll module, so this call will be cancelled, and a new SO 60084241111 will be created as a bench overhaul in Billerica. original so 6008420287.
PM with scroll
📄Description
Helium LD MD30
📞Call Description
VPD Bench Overhaul
Jun 26, 2026 9:47am
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Feb 3, 11:26 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨100.0 business days
🔩
7x Parts Added Jun 25, 2:10 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
2
Labor Added Jun 25, 2:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:142d 1h
🏁
Status: Closed by Minh HuynhJun 25, 2:27 PM
From:Completed
To:Closed
Duration in Previous:6m
💵
Status: Billing Review by Hannah ShawJun 26, 9:46 AM
From:Closed
To:Billing Review
Duration in Previous:19h 18m
🚨18.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJul 22, 10:07 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:26d 0h
⚠️5.0 business days
📨
Status: Invoice Pending by Hannah ShawJul 28, 10:14 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 0h
⚠️5.0 business days
🧾
▶
2
Invoice Created Aug 3, 3:06 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:6d 4h
Bottlenecks
Assigned
Duration: 99.9 business days (threshold: 4.0 business hours)
Exceeded by 99.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Billing Review
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Invoice Pending
Duration: 5.0 business days (threshold: 2.0 business days)