📍 ATI Specialty Materials — 6400 Alloy way, Monroe NC, 28110-8329
Feb 3, 2026 → Apr 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (43 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Assigned
Feb 3 → Apr 17, 2026
52 business days (counted)
Running total: 52 of ? biz days used
9d
▶ Clock Running
Status: Tech On Site
Apr 17 → Apr 30, 2026
9 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 3, 2026Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Apr 17
Assigned
▶ Running
52
52
Apr 17 → Apr 30
Tech On Site
▶ Running
9
61
Dispatch0.0d
Coordinators52.9d
Field Work10.0d
Billing11.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.9 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
11.7 days
Over SLA
Created: Feb 3, 2026
Due: Mar 3, 2026
Completed: Apr 27, 2026 (54 days late)
📅
58.9 daysTotal Age
⏱️
52.9d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
70.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Apr 16, 2026
Visit 2Apr 17, 2026
Visit 3Apr 20, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay52.9 days stuck in "Assigned"
⏱️
Total Delay70.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
52.9d / 0.5d SLA
Tech On Site
10.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
9.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/16/2026 Started evaluation. Mechanical pump doesn't work at all. Unit needs Overhaul. Approved. Removed mechanical pump for rebuild. Tested with our pump.
4/17/2026 Cleaned vacuum system and reassembled.
4/20/2026 Mechanical pump rebuilt, spec-tube cleaned and filaments replaced with SYS-ALLOY filaments, battery on mother board replaced, reassembled and started.
4/27/2026 Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off
unit, drained oil from pump, pack up unit, ship it back tocustomer.
🔍Technician Findings
DS302 Mechanical pump failed.
⚠️Problem Description
Note
07.01.2026 15:40:11 WF-BATCH
Agent: PIERCEB Timestamp: 2026-01-07 14:40:05
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Customer requested Repair, no problem stated.
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Repair Trade
May 1, 2026 12:49pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
Work Order Created Feb 3, 11:33 AM
Work Order:WO-01349293
Type:Overhaul
Priority:PSM
👷
▶
2
Technician Assigned Feb 3, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:5m
🚨52.9 business days
🔧
▶
2
Status: Tech On Site Apr 17, 8:04 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:2, 6
⏳2.0 business days
⏱️
7x Labor Added Apr 20, 1:44 PM
Type:Labor, Parts
Status:Open
Qty:2, 1
⚠️8.9 business days
✔️
▶
2
Status: Completed Apr 30, 6:50 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawMay 1, 12:49 PM
From:Closed
To:Billing Review
Duration in Previous:1d 5h
📄
Status: Ready to Bill by MICHAEL MCNAMARAMay 1, 2:07 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:1h 18m
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawMay 4, 1:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 23h
🚨10.0 business days
🧾
▶
2
Invoice Created May 15, 4:17 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:11d 2h
Bottlenecks
Assigned
Duration: 52.9 business days (threshold: 4.0 business hours)
Exceeded by 52.4 business days
Tech On Site
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Invoice Pending
Duration: 9.8 business days (threshold: 2.0 business days)