Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349332 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 3, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 10, 2026
🕐 Clock stopped: Completed (Feb 17)
✗ SLA Missed (7d late)
Dispatch 0.0d
Coordinators 10.9d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Billing
0.3 days
Created: Feb 3, 2026 Due: Feb 10, 2026 Completed: Feb 17, 2026 (6 days late)
📅
10.9 days Total Age
⏱️
10.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 10.8 days stuck in "Assigned"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
10.8d / 0.5d SLA
Closed
8.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced failed gatch as per mfg and used working checklist to ensure bed is ready for patient use
🔍 Technician Findings
bed was found with knee not working, pulled lower cover found gatch was inop procedded to test to make sure gatch was getting power and ground, at this time gatch will need to be replaced
⚠️ Problem Description
Carlos Robles: REPAIR REQUEST GATCH FAILURE
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 3, 12:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Feb 3, 12:25 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Carlos Robles
⏱️
Labor Added Feb 3, 1:05 PM
Type: Labor
Status: Open
Qty: 2
⏱️
2x Labor Added Feb 4, 10:33 AM
Type: Labor, Parts
Status: Open
Qty: 0.5, 1
🚨 10.0 business days
✔️
Status: Completed by Carlos Robles Feb 17, 2:31 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 14d 2h, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 8:56 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Closed
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 3, 12:09 PM
Invoice #
SM-255180

Work Details (3)

Name Type Status Qty Amount Date
WL-03089433 Labor Open 2 $0.00 Feb 3, 1:05 PM
WL-03091036 Labor Open 0.5 $0.00 Feb 4, 10:33 AM
WL-03091037 Parts Open 1 $0.00 Feb 4, 10:33 AM

Details