Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349402 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 3, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 24, 2026
✓ SLA Met
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 24, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 24 Assigned ▶ Running 14 14
Dispatch 0.0d
Coordinators 14.5d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.5 days
Over SLA
Billing
1.7 days
Over SLA
Created: Feb 3, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
14.5 days Total Age
⏱️
14.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 14.5 days stuck in "Assigned"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Feb 3, 2:36 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 15.0 business days
✔️
Status: Completed by Tami Dawe Feb 24, 11:07 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 20h, 0m
📄
Status: Ready to Bill by Tami Dawe Feb 25, 9:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 52m
📨
▶
3 Status: Invoice Pending Feb 26, 12:33 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254922

Bottlenecks

Assigned
Duration: 14.5 business days (threshold: 4.0 business hours)
Exceeded by 14.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 3, 2:36 PM
Invoice #
SM-254922

Work Details (1)

Name Type Status Qty Amount Date
WL-03089585 Parts Open 1 $1,222.50 Feb 3, 2:36 PM

Details