Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349406 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 3, 2026 → Feb 10, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 10, 2026
🕐 Clock stopped: Completed (Feb 10)
⏸ 3d excluded (parts wait + holding)
✓ SLA Met
Dispatch 0.0d
Material Management 3.0d
Coordinators 4.5d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
3.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 3, 2026 Due: Feb 10, 2026 Completed: Feb 10, 2026 (on time)
📅
5.5 days Total Age
⏱️
3.7d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
4.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 5, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 3.7 days stuck in "Closed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Awaiting Parts
3.0d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 JRolston - Part shows as delivered on today, 2/9, on FedEx tr# 445007815392.

🔧 Work Performed
Replaced headend jack assembly
🔍 Technician Findings
Needs hydraulic jack
⚠️ Problem Description
Stretcher head end wont go up. Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 3, 2:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 3:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 11m
⏳ 3.0 business days
⏱️
▶
3 Labor Added Feb 5, 10:52 AM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089778
Status: Closed
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 19h
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Feb 9, 10:09 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 23h
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 10, 1:07 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.88333333333333, 2.9333333333333
✔️
▶
2 Status: Completed Feb 10, 1:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 13, 10:10 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 16, 8:00 AM
Invoice Number: SM-253966

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📦
Parts Order 00089778
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 3, 2:40 PM
Invoice #
SM-253966

Work Details (5)

Name Type Status Qty Amount Date
WL-03092841 Labor Open 0.5 $0.00 Feb 5, 10:52 AM
WL-03097478 Parts Open 1 $0.00 Feb 9, 10:09 AM
WL-03097479 Expenses Open 1 $0.00 Feb 9, 10:09 AM
WL-03099189 Labor Open 0.88333333333333 $0.00 Feb 10, 1:10 PM
WL-03099190 Labor Open 2.9333333333333 $0.00 Feb 10, 1:10 PM

Details