Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349453 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Bellevue Hospital — 462 1st Ave, New York NY, 10016

Feb 3, 2026 → Feb 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 14, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 3, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 4 Ready for Scheduling ▶ Running 1 1
Feb 4 → Feb 14 Scheduled ▶ Running 7 8
Coordinators 9.3d
Billing 3.4d
✓ SLA Met
Coordinators
9.3 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
8.3 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 191 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
8.0d / 2.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1348 LM w/Shemmash re orientee; 1916 Kailen okay ; LM w/Kailen; 1933 KH okay; 2039 LM w/KR; 2/4/26 0409 KR ack assign

Timeline

📋
▶
2 Work Order Created Feb 3, 4:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 9:31 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 43m
⏳ 3.7 business days
💵
▶
5 3x Expenses Added Feb 9, 5:59 AM
3x Expenses Added → Expenses Added → Expenses Added → 3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Feb 9, 6:05 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 9, 6:10 AM
Type: Labor, Expenses
Status: Open
Qty: 5, 1
⏳ 2.0 business days
⏱️
▶
3 Labor Added Feb 10, 4:23 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
⏳ 1.9 business days
⏱️
▶
2 Labor Added Feb 11, 4:42 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Feb 12, 8:54 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
Labor Added Feb 14, 7:13 AM
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Kurt Ruz Feb 14, 7:21 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 21h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 8h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:43 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 47m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 4:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254577

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Feb 10, 12:00 PM
Created
Feb 3, 4:47 PM
Invoice #
SM-254577

Work Details (23)

Name Type Status Qty Amount Date
WL-03097316 Expenses Open 1 $68.00 Feb 9, 5:59 AM
WL-03097318 Expenses Open 1 $68.00 Feb 9, 6:00 AM
WL-03097319 Expenses Open 1 $68.00 Feb 9, 6:00 AM
WL-03097321 Expenses Open 1 $68.00 Feb 9, 6:00 AM
WL-03097323 Expenses Open 1 $282.62 Feb 9, 6:01 AM
WL-03097324 Expenses Open 1 $268.43 Feb 9, 6:03 AM
WL-03097325 Expenses Open 1 $208.44 Feb 9, 6:03 AM
WL-03097326 Expenses Open 1 $268.43 Feb 9, 6:03 AM
WL-03097327 Expenses Open 1 $268.44 Feb 9, 6:04 AM
WL-03097328 Expenses Open 1 $3.00 Feb 9, 6:05 AM
WL-03097333 Expenses Open 1 $3.00 Feb 9, 6:05 AM
WL-03097334 Expenses Open 1 $3.00 Feb 9, 6:06 AM
WL-03097336 Labor Open 5 $200.00 Feb 9, 6:10 AM
WL-03097340 Expenses Open 1 $389.92 Feb 9, 6:11 AM
WL-03099565 Labor Open 0.5 $20.00 Feb 10, 4:23 PM
WL-03099568 Labor Open 3 $715.00 Feb 10, 4:24 PM
WL-03099569 Labor Open 5 $76.00 Feb 10, 4:26 PM
WL-03101630 Labor Open 0.5 $20.00 Feb 11, 4:42 PM
WL-03101633 Labor Open 0.5 $20.00 Feb 11, 4:43 PM
WL-03102568 Labor Open 0.5 $715.00 Feb 12, 8:54 AM
WL-03102573 Labor Open 5.5 $76.00 Feb 12, 8:56 AM
WL-03102577 Labor Open 0.5 $20.00 Feb 12, 8:57 AM
WL-03106216 Labor Open 5 $200.00 Feb 14, 7:13 AM

Details