Work Order 360 View

🔒 Internal CSA Notes

2/10/2026 kc no signature due to no one available

2/27/26 CDempsey- Discussing with Kevin on our weekly 1:1 meeting.

2.26.28 hshaw - FSR form missing cust signature

2/11/26 CDempsey- Contacting Kevin about Serviced wo not being Closed.

2/10/2026 kc no signature due to no one available

2/5 KKelch Krista called me back to schedule for 2/9 between 1 and 3 pm, she let me know that they leave at 3, I offered 2/10 between 12 and 2 pm. Customer confirmed. 

2/4 KKelch called Krista to schedule for 2/9 between 1 and 3 pm. Left info. Pre scheduled to ensure shipment of parts by SLA

🔧 Work Performed

Calibrated Touchscreen and performed pm unit is working properly

🔍 Technician Findings

found that the touchscreen needs to be calibrated

⚠️ Problem Description

Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.) Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2. If unable to resolve with original parts installed, please follow below steps. Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display. Touchscreen unresponsive Resolution settings 1440×900 / 60HZ top 800×600 / 60HZ bottom Tech will be sent Key to Kiosk Use this password to access the kiosk: LYHXC4W2 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call. Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Higi Green Kiosk Hard wired

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