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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349465 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Utah Valley Regional Hospital — 1034 N 500 W, Provo UT, 84604

Feb 3, 2026 → Apr 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (30 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 30, 2026
37 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 38 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 11, 2026
9 business days (counted)
Running total: 47 of ? biz days used
Created: Feb 3, 2026 Completed: Apr 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 4 Ready for Scheduling ▶ Running 1 1
Feb 4 → Mar 30 Scheduled ▶ Running 37 38
Mar 30 → Mar 30 Ready for Scheduling ▶ Running 0 38
Mar 30 → Mar 30 Scheduled ▶ Running 0 38
Mar 30 → Mar 30 Ready for Scheduling ▶ Running 0 38
Mar 30 → Apr 11 Scheduled ▶ Running 9 47
Coordinators 49.4d
Billing 2.6d
✗ SLA Missed
Coordinators
49.4 days
Over SLA
Billing
2.6 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
47.2 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 9, 2026
Visit 4 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
47.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 1752 CA avail; 1918 LM w/Inhae re cnfm; 1951 Inhae cnfm; 2025 ack cnfm; LM w/CA; 2236 CA ack cnfm; 3/28/26 1234 T-Th now 11-7p; LM w/CA; 1051 CA okay with chg; LM w/Inhae re cnfm; 1513 Inhae cnfm; 1659 ack cnfm; LM w/CA; 1756 CA ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 5:04 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 9:21 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 17m
🚨 38.0 business days
📅
▶
2 Status: Ready for Scheduling Mar 30, 9:50 AM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-04-07T16:00:00.000+0000
🗓️
Status: Scheduled by Caitlin Mcgee Mar 30, 6:26 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8h 36m
⚠️ 6.7 business days
⏱️
▶
5 2x Labor Added Apr 7, 3:58 PM
2x Labor Added → 5x Expenses Added → Expenses Added → Expenses Added → 2x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added Apr 7, 4:04 PM
3x Expenses Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
6x Labor Added Apr 10, 10:45 AM
Type: Labor, Expenses
Status: Open
Qty: 3, 5, 4, 1
⏳ 1.0 business days
✔️
Status: Completed by Cheryl Adams Apr 11, 11:02 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 3h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 5m
💰
▶
2 Status: Invoiced Apr 17, 5:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259544

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Cheryl Adams
Scheduled
Apr 7, 12:00 PM
Created
Feb 3, 5:04 PM
Invoice #
SM-259544

Work Details (24)

Name Type Status Qty Amount Date
WL-03176321 Labor Open 3 $1,450.00 Apr 7, 3:58 PM
WL-03176324 Labor Open 5 $76.00 Apr 7, 3:58 PM
WL-03176328 Expenses Open 1 $68.00 Apr 7, 3:59 PM
WL-03176336 Expenses Open 1 $68.00 Apr 7, 4:00 PM
WL-03176333 Expenses Open 1 $68.00 Apr 7, 4:00 PM
WL-03176334 Expenses Open 1 $68.00 Apr 7, 4:00 PM
WL-03176335 Expenses Open 1 $68.00 Apr 7, 4:00 PM
WL-03176337 Expenses Open 1 $663.13 Apr 7, 4:00 PM
WL-03176340 Expenses Open 1 $35.00 Apr 7, 4:01 PM
WL-03176342 Expenses Open 1 $196.58 Apr 7, 4:03 PM
WL-03176343 Expenses Open 1 $16.09 Apr 7, 4:03 PM
WL-03176347 Expenses Open 1 $75.00 Apr 7, 4:04 PM
WL-03176348 Expenses Open 1 $75.00 Apr 7, 4:04 PM
WL-03176349 Expenses Open 1 $182.88 Apr 7, 4:04 PM
WL-03176357 Expenses Open 1 $182.88 Apr 7, 4:06 PM
WL-03176359 Expenses Open 1 $182.88 Apr 7, 4:07 PM
WL-03176360 Expenses Open 1 $182.88 Apr 7, 4:07 PM
WL-03176361 Expenses Open 1 $15.00 Apr 7, 4:07 PM
WL-03181252 Labor Open 3 $1,450.00 Apr 10, 10:45 AM
WL-03181253 Labor Open 5 $76.00 Apr 10, 10:45 AM
WL-03181254 Labor Open 3 $1,450.00 Apr 10, 10:45 AM
WL-03181255 Labor Open 5 $76.00 Apr 10, 10:45 AM
WL-03181256 Labor Open 4 $1,450.00 Apr 10, 10:45 AM
WL-03181257 Expenses Open 1 $35.00 Apr 10, 10:46 AM

Details