Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349468 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Feb 3, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Apr 24, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 11, 2026
6 business days (counted)
Running total: 6 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 26, 2026
30 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 36 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 24, 2026
21 business days (counted)
Running total: 57 of ? biz days used
Created: Feb 3, 2026 Completed: Apr 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 11 Ready for Scheduling ▶ Running 6 6
Feb 11 → Mar 26 Scheduled ▶ Running 30 36
Mar 26 → Mar 26 Ready for Scheduling ▶ Running 0 36
Mar 26 → Apr 24 Scheduled ▶ Running 21 57
Coordinators 58.2d
Billing 2.3d
✗ SLA Missed
Coordinators
58.2 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Apr 24, 2026 (251 days early)
📅
57.2 days Total Age
⏱️
29.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
57.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 29.9 days stuck in "Scheduled"
⏱️
Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.2d / 1.0d SLA
Scheduled
51.9d / 2.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 1800 LM w/LH, DJ; 1800 LM w/TN, GS; 1832 GS avail; 1910 LM w/Inhae re cnfm; 1327 Inhae cnfm; 1409 ack cnfm; LM w/GS; 2/10/2026 1341 CM 2nd msg w/GS; 2/11/26 1051 GS ack cnfm; 4/21/2026 2230 GS out rest of the week; PH ack msg

Timeline

📋
▶
2 Work Order Created Feb 3, 5:05 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.9 business days
🗓️
▶
2 Status: Scheduled Feb 11, 11:36 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Gail Sinapi
🚨 30.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 25, 8:07 PM
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 42d 7h, 0m
🚨 18.5 business days
⏱️
▶
2 3x Labor Added Apr 20, 4:15 PM
3x Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 20, 4:20 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 21, 11:47 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Apr 22, 1:44 PM
Scheduled For: 2026-04-21T11:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 24, 6:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Gail Sinapi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 29d 22h, 0m
⏳ 4.7 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 20h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:26 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 26m
🧾
▶
2 Invoice Created May 1, 4:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 21m

Bottlenecks

Ready for Scheduling
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Scheduled
Duration: 29.9 business days (threshold: 2.0 business days)
Exceeded by 27.9 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Gail Sinapi
Scheduled
Apr 21, 7:00 AM
Created
Feb 3, 5:05 PM
Invoice #
SM-260775

Work Details (13)

Name Type Status Qty Amount Date
WL-03193132 Labor Open 6 $240.00 Apr 20, 4:15 PM
WL-03193133 Expenses Open 1 $563.11 Apr 20, 4:15 PM
WL-03193134 Expenses Open 1 $149.00 Apr 20, 4:15 PM
WL-03193140 Expenses Open 1 $178.34 Apr 20, 4:18 PM
WL-03193141 Expenses Open 1 $68.00 Apr 20, 4:18 PM
WL-03193142 Expenses Open 1 $189.78 Apr 20, 4:18 PM
WL-03193143 Expenses Open 1 $68.00 Apr 20, 4:18 PM
WL-03193144 Expenses Open 1 $178.34 Apr 20, 4:18 PM
WL-03193145 Expenses Open 1 $68.00 Apr 20, 4:18 PM
WL-03193148 Expenses Open 1 $41.16 Apr 20, 4:20 PM
WL-03193151 Expenses Open 1 $124.09 Apr 20, 4:21 PM
WL-03194178 Labor Open 8 $977.00 Apr 21, 11:47 AM
WL-03200326 Labor Open 5 $200.00 Apr 24, 6:24 PM

Details