Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349469 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Feb 3, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (45 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Feb 4 → May 2, 2026
61 business days (counted)
Running total: 62 of ? biz days used
Created: Feb 3, 2026 Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 4 Ready for Scheduling ▶ Running 1 1
Feb 4 → May 2 Scheduled ▶ Running 61 62
Coordinators 62.3d
Billing 2.4d
✗ SLA Missed
Coordinators
62.3 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
62.2 days Total Age
⏱️
62.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
63.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 62.0 days stuck in "Scheduled"
⏱️
Total Delay 63.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
62.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 1715 KW avail; 1724 LM w/Inhae re cnfm; 1803 Inhae cnfm; 1912 ack cnfm; LM w/KW; 1916 KW ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 5:05 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Feb 3, 7:20 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Kinsey Whitman
🚨 58.6 business days
💵
7x Expenses Added Apr 27, 9:19 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.3 business days
⏱️
7x Labor Added Apr 29, 11:17 AM
Type: Labor
Status: Open
Qty: 0.25, 7.5, 8
💵
3x Expenses Added Apr 29, 11:24 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added May 1, 11:30 AM
5x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
▶
2 Labor Added May 2, 2:44 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Kinsey Whitman May 2, 2:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 15m
💰
▶
2 Status: Invoiced May 8, 4:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261509

Bottlenecks

Scheduled
Duration: 62.0 business days (threshold: 2.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Apr 28, 9:00 AM
Created
Feb 3, 5:05 PM
Invoice #
SM-261509

Work Details (27)

Name Type Status Qty Amount Date
WL-03203088 Expenses Open 1 $98.00 Apr 27, 9:19 PM
WL-03203089 Expenses Open 1 $68.00 Apr 27, 9:19 PM
WL-03203090 Expenses Open 1 $68.00 Apr 27, 9:19 PM
WL-03203091 Expenses Open 1 $68.00 Apr 27, 9:19 PM
WL-03203092 Expenses Open 1 $68.00 Apr 27, 9:19 PM
WL-03203093 Expenses Open 1 $68.00 Apr 27, 9:19 PM
WL-03203087 Expenses Open 1 $796.86 Apr 27, 9:19 PM
WL-03205217 Labor Open 0.25 $10.00 Apr 29, 11:17 AM
WL-03205211 Labor Open 7.5 $300.00 Apr 29, 11:17 AM
WL-03205212 Labor Open 0.25 $10.00 Apr 29, 11:17 AM
WL-03205213 Labor Open 0.25 $10.00 Apr 29, 11:17 AM
WL-03205214 Labor Open 8 $830.00 Apr 29, 11:17 AM
WL-03205215 Labor Open 8 $830.00 Apr 29, 11:17 AM
WL-03205216 Labor Open 0.25 $10.00 Apr 29, 11:17 AM
WL-03205224 Expenses Open 1 $196.58 Apr 29, 11:24 AM
WL-03205223 Expenses Open 1 $164.14 Apr 29, 11:24 AM
WL-03205225 Expenses Open 1 $20.56 Apr 29, 11:24 AM
WL-03210746 Labor Open 0.25 $10.00 May 1, 11:30 AM
WL-03210748 Labor Open 4 $830.00 May 1, 11:30 AM
WL-03210747 Labor Open 0.25 $10.00 May 1, 11:30 AM
WL-03210744 Labor Open 8 $830.00 May 1, 11:30 AM
WL-03210745 Labor Open 0.25 $10.00 May 1, 11:30 AM
WL-03210751 Expenses Open 1 $164.14 May 1, 11:34 AM
WL-03210752 Expenses Open 1 $164.14 May 1, 11:34 AM
WL-03210753 Expenses Open 1 $164.14 May 1, 11:34 AM
WL-03212343 Labor Open 8 $320.00 May 2, 2:44 PM
WL-03212344 Expenses Open 1 $8.50 May 2, 2:47 PM

Details