Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349471 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Feb 3, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 30, 2026
35 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 39 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 25, 2026
18 business days (counted)
Running total: 57 of ? biz days used
Created: Feb 3, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 6 Ready for Scheduling ▶ Running 3 3
Feb 6 → Mar 30 Scheduled ▶ Running 35 38
Mar 30 → Mar 31 Ready for Scheduling ▶ Running 1 39
Mar 31 → Mar 31 Scheduled ▶ Running 0 39
Mar 31 → Mar 31 Ready for Scheduling ▶ Running 0 39
Mar 31 → Apr 25 Scheduled ▶ Running 18 57
Coordinators 59.2d
Billing 2.3d
✗ SLA Missed
Coordinators
59.2 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
57.2 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 19, 2026
Visit 2 Apr 20, 2026
Visit 3 Apr 21, 2026
Visit 4 Apr 22, 2026
Visit 5 Apr 23, 2026
Visit 6 Apr 24, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
55.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 1800 LM w/LH, DJ, TN, GS; GS other shift; 2213 LH avail; 2/5/26 LM w/Inhae re cnfm; 1315 Inhae cnfm; 1400 ack cnfm; LM w/LH; 1507 LH ack cnfm; 3/29/26 1844 hrs chg to 6-2p; 3/30/26 1149 LM w/LH; 1322 LH okay ; 1414 LM w/Inhae re cnfm; 1619 Inhae cnfm; 1655 ack cnfm; LM w/LH; 3/31/26 0108 LH ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 5:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Feb 5, 7:04 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Louise Henegan
🚨 36.6 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 30, 11:50 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 52d 15h
📅
▶
2 Dispatch Scheduled Mar 31, 11:23 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 23h 33m, 0m
🚨 17.0 business days
⏱️
▶
3 Labor Added Apr 22, 6:44 PM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
3x Labor Added Apr 22, 6:49 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
2 2x Labor Added Apr 22, 6:54 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Apr 22, 7:00 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
▶
2 2x Travel Added Apr 22, 7:06 PM
2x Travel Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Apr 22, 7:11 PM
Expenses Added → 2x Expenses Added → 4x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.6 business days
⏱️
▶
3 2x Labor Added Apr 24, 12:19 PM
2x Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Apr 24, 12:27 PM
Type: Labor
Status: Open
Qty: 9
💵
Expenses Added Apr 24, 12:46 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Louise Henegan Apr 25, 8:39 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 6h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:26 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 26m
🧾
▶
2 Invoice Created May 1, 4:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 21m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Louise Henegan
Scheduled
Apr 21, 7:00 AM
Created
Feb 3, 5:09 PM
Invoice #
SM-260775

Work Details (35)

Name Type Status Qty Amount Date
WL-03196731 Labor Open 11 $440.00 Apr 22, 6:44 PM
WL-03196736 Labor Open 0.5 $20.00 Apr 22, 6:45 PM
WL-03196737 Labor Open 8 $830.00 Apr 22, 6:46 PM
WL-03196738 Labor Open 0.5 $20.00 Apr 22, 6:47 PM
WL-03196750 Labor Open 8 $830.00 Apr 22, 6:49 PM
WL-03196749 Labor Open 0.5 $20.00 Apr 22, 6:49 PM
WL-03196751 Labor Open 0.5 $20.00 Apr 22, 6:49 PM
WL-03196772 Labor Open 1 $0.00 Apr 22, 6:54 PM
WL-03196774 Labor Open 1 $0.00 Apr 22, 6:55 PM
WL-03196792 Labor Open 1 $0.00 Apr 22, 6:58 PM
WL-03196793 Labor Open 1 $0.00 Apr 22, 6:58 PM
WL-03196802 Labor Open 1 $0.00 Apr 22, 7:00 PM
WL-03196815 Labor Open 1 $0.00 Apr 22, 7:03 PM
WL-03196816 Labor Open 1 $0.00 Apr 22, 7:04 PM
WL-03196823 Travel Open 173 $124.56 Apr 22, 7:06 PM
WL-03196822 Travel Open 173 $124.56 Apr 22, 7:06 PM
WL-03196834 Expenses Open 1 $68.00 Apr 22, 7:10 PM
WL-03196835 Expenses Open 1 $68.00 Apr 22, 7:10 PM
WL-03196831 Expenses Open 1 $68.00 Apr 22, 7:10 PM
WL-03196832 Expenses Open 1 $68.00 Apr 22, 7:10 PM
WL-03196833 Expenses Open 1 $68.00 Apr 22, 7:10 PM
WL-03196836 Expenses Open 1 $636.98 Apr 22, 7:11 PM
WL-03196838 Expenses Open 1 $22.74 Apr 22, 7:12 PM
WL-03196837 Expenses Open 1 $196.58 Apr 22, 7:12 PM
WL-03196846 Expenses Open 1 $183.33 Apr 22, 7:14 PM
WL-03196847 Expenses Open 1 $183.33 Apr 22, 7:14 PM
WL-03196848 Expenses Open 1 $183.33 Apr 22, 7:14 PM
WL-03196849 Expenses Open 1 $183.36 Apr 22, 7:14 PM
WL-03199671 Labor Open 0.5 $20.00 Apr 24, 12:19 PM
WL-03199672 Labor Open 8 $830.00 Apr 24, 12:19 PM
WL-03199677 Labor Open 0.5 $20.00 Apr 24, 12:21 PM
WL-03199678 Labor Open 0.5 $20.00 Apr 24, 12:21 PM
WL-03199680 Labor Open 4 $830.00 Apr 24, 12:23 PM
WL-03199689 Labor Open 9 $360.00 Apr 24, 12:27 PM
WL-03199727 Expenses Open 1 $72.95 Apr 24, 12:46 PM

Details