Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349474 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Feb 3, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (45 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 30, 2026
35 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 39 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Mar 31 → May 2, 2026
23 business days (counted)
Running total: 62 of ? biz days used
Created: Feb 3, 2026 Completed: May 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 6 Ready for Scheduling ▶ Running 3 3
Feb 6 → Mar 30 Scheduled ▶ Running 35 38
Mar 30 → Mar 31 Ready for Scheduling ▶ Running 1 39
Mar 31 → May 2 Scheduled ▶ Running 23 62
Coordinators 64.2d
Billing 2.4d
✗ SLA Missed
Coordinators
64.2 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
62.2 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 61.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
60.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 1800 LM w/LH, TN, GS; GS decline; 2213 LH avail; 2/5/26 LM w/Inhae re cnfm; 1315 Inhae cnfm; 1400 ack cnfm; LM w/LH; 1507 LH ack cnfm; 1507 LH ack cnfm; 3/29/26 1844 hrs chg to 6-2p; 3/30/26 1149 LM w/LH; 1322 LH okay ; 1414 LM w/Inhae re cnfm; 1619 Inhae cnfm; 1655 ack cnfm; LM w/LH; 3/31/26 0108 LH ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 5:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Feb 5, 7:06 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Louise Henegan
🚨 36.6 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 30, 11:50 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 52d 15h
📅
▶
2 Dispatch Scheduled Mar 31, 11:26 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 35m
🚨 21.0 business days
⏱️
▶
3 Labor Added Apr 28, 8:34 PM
Labor Added → 3x Labor Added → 5x Expenses Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Apr 28, 8:41 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 28, 8:49 PM
Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 153
🚗
Travel Added Apr 28, 9:10 PM
Type: Travel
Status: Open
Qty: 153
⏱️
3x Labor Added Apr 29, 6:47 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
2 2x Labor Added Apr 30, 4:32 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added May 1, 1:27 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 11
💵
5x Expenses Added May 1, 1:52 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added May 1, 2:16 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
💵
Expenses Added May 2, 2:34 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Louise Henegan May 2, 2:41 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 32d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 15m
💰
▶
2 Status: Invoiced May 8, 4:48 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261509

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Louise Henegan
Scheduled
Apr 28, 7:00 AM
Created
Feb 3, 5:10 PM
Invoice #
SM-261509

Work Details (30)

Name Type Status Qty Amount Date
WL-03204548 Labor Open 9 $360.00 Apr 28, 8:34 PM
WL-03204551 Labor Open 0.5 $20.00 Apr 28, 8:36 PM
WL-03204552 Labor Open 8 $830.00 Apr 28, 8:36 PM
WL-03204553 Labor Open 0.5 $20.00 Apr 28, 8:36 PM
WL-03204556 Expenses Open 1 $679.78 Apr 28, 8:38 PM
WL-03204559 Expenses Open 1 $194.52 Apr 28, 8:39 PM
WL-03204561 Expenses Open 1 $194.52 Apr 28, 8:39 PM
WL-03204562 Expenses Open 1 $194.66 Apr 28, 8:39 PM
WL-03204560 Expenses Open 1 $194.52 Apr 28, 8:39 PM
WL-03204563 Expenses Open 1 $196.58 Apr 28, 8:41 PM
WL-03204564 Expenses Open 1 $23.15 Apr 28, 8:41 PM
WL-03204580 Expenses Open 1 $80.34 Apr 28, 8:49 PM
WL-03204583 Travel Open 153 $110.16 Apr 28, 8:51 PM
WL-03204637 Travel Open 153 $110.16 Apr 28, 9:10 PM
WL-03208097 Labor Open 8 $830.00 Apr 29, 6:47 PM
WL-03208096 Labor Open 0.5 $20.00 Apr 29, 6:47 PM
WL-03208098 Labor Open 0.5 $20.00 Apr 29, 6:47 PM
WL-03209561 Labor Open 0.5 $20.00 Apr 30, 4:32 PM
WL-03209562 Labor Open 8 $830.00 Apr 30, 4:33 PM
WL-03209563 Labor Open 0.5 $20.00 Apr 30, 4:35 PM
WL-03211013 Labor Open 4 $830.00 May 1, 1:27 PM
WL-03211012 Labor Open 0.5 $20.00 May 1, 1:27 PM
WL-03211015 Labor Open 11 $440.00 May 1, 1:28 PM
WL-03211048 Expenses Open 1 $68.00 May 1, 1:52 PM
WL-03211046 Expenses Open 1 $68.00 May 1, 1:52 PM
WL-03211047 Expenses Open 1 $68.00 May 1, 1:52 PM
WL-03211049 Expenses Open 1 $68.00 May 1, 1:52 PM
WL-03211050 Expenses Open 1 $68.00 May 1, 1:52 PM
WL-03211076 Labor Open 1 $0.00 May 1, 2:16 PM
WL-03212338 Expenses Open 1 $99.97 May 2, 2:34 PM

Details