Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349475 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 3, 2026 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (83d early)
Dispatch 0.0d
Coordinators 2.5d
Field Work 0.0d
Billing 4.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: Feb 3, 2026 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
2.5 days Total Age
⏱️
4.1d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 4.1 days stuck in "Ready to Bill"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 3, 5:10 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Raymond Ebanks
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
2x Labor Added Feb 4, 10:55 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
🚗
▶
3 3x Travel Added Feb 5, 9:11 PM
3x Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 3, 5:10 PM
Invoice #
SM-254032

Work Details (5)

Name Type Status Qty Amount Date
WL-03091064 Labor Open 0.5 $56.48 Feb 4, 10:55 AM
WL-03091065 Labor Open 0.5 $0.00 Feb 4, 10:55 AM
WL-03094340 Travel Open 13 $0.00 Feb 5, 9:11 PM
WL-03094341 Expenses Open 1 $0.00 Feb 5, 9:11 PM
WL-03094342 Expenses Open 1 $0.00 Feb 5, 9:11 PM

Details