Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (50 biz days late)
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 11, 2026
6 business days (counted)
Running total: 6 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Feb 11 → Mar 30, 2026
32 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 39 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Mar 31 → May 10, 2026
28 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 3, 2026
Completed: May 10, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Feb 3
Scheduled
▶ Running
0
0
Feb 3 → Feb 11
Ready for Scheduling
▶ Running
6
6
Feb 11 → Mar 30
Scheduled
▶ Running
32
38
Mar 30 → Mar 31
Ready for Scheduling
▶ Running
1
39
Mar 31 → May 10
Scheduled
▶ Running
28
67
Coordinators Over SLA
Billing Over SLA
Created: Feb 3, 2026
Due: Dec 31, 2026
Completed: May 10, 2026 (235 days early)
⏱️
33.0d in Scheduled
Longest Stage
🔄
8 transitions
Status Changes
⚠️
67.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1
May 4, 2026
Visit 2
May 5, 2026
Visit 3
May 6, 2026
Visit 4
May 7, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
33.0 days stuck in "Scheduled"
⏱️
Total Delay
67.6 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
8.2d
/ 1.0d SLA
Scheduled
62.0d
/ 2.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
Invoice Pending
2.4d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (1)
📅 Events (3)
🔒
Internal CSA Notes
2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 2/4/2026 1800 LM w/DC, LH, DJ, TN, GS; 2213 LH avail; 2/5/26 LM w/Inhae re cnfm; 1315 Inhae dropped F; 1401 LM w/LH; 2/5/2026 1507 LH okay ; 1902 LM w/Inhae re cnfm; 2/10/2026 1340 CM 2nd msg w/Inhae; 1425 Inhae cnfm; a1451 ack cnfm; LM w/LH; 1918 LH ack cnfm; 1507 LH ack cnfm; 3/29/26 1844 hrs chg to 6-2p; 3/30/26 1149 LM w/LH; 1322 LH okay ; 1414 LM w/Inhae re cnfm; 1619 Inhae cnfm; 1655 ack cnfm; LM w/LH; 3/31/26 0108 LH ack cnfm
📅
symplr
May 7, 2026 7:00am – 3:00pm
Work Order: WO-01349477
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005np
📅
symplr
May 6, 2026 7:00am – 3:00pm
Work Order: WO-01349477
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005np
📅
symplr
May 5, 2026 7:00am – 3:00pm
Work Order: WO-01349477
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005np
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
👷
Technician:
Louise Henegan
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
47d 0h
🗓️
📅
Scheduled For:
2026-05-05T11:00:00.000+0000
⏱️
💵
Type:
Expenses
Status:
Open
Qty:
1
💵
Type:
Expenses
Status:
Open
Qty:
1
💵
🚗
Type:
Travel
Status:
Open
Qty:
194
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
39d 12h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
4d 14h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
2h 30m
💰
🧾
Invoice Number:
SM-261974
Bottlenecks
Ready for Scheduling
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
ℹ️ Work Order Details
Technician
Louise Henegan
Work Details (19)
Name
Type
Status
Qty
Amount
Date
WL-03215333
Labor
Open
15.5
$620.00
May 5, 5:04 PM
WL-03215334
Labor
Open
8
$830.00
May 5, 5:04 PM
WL-03215335
Expenses
Open
1
$444.58
May 5, 5:06 PM
WL-03215341
Expenses
Open
1
$68.00
May 5, 5:07 PM
WL-03215342
Expenses
Open
1
$68.00
May 5, 5:07 PM
WL-03215343
Expenses
Open
1
$68.00
May 5, 5:07 PM
WL-03215344
Expenses
Open
1
$68.00
May 5, 5:07 PM
WL-03215347
Expenses
Open
1
$175.93
May 5, 5:08 PM
WL-03215345
Expenses
Open
1
$170.93
May 5, 5:08 PM
WL-03215346
Expenses
Open
1
$170.93
May 5, 5:08 PM
WL-03215350
Expenses
Open
1
$18.72
May 5, 5:10 PM
WL-03215351
Expenses
Open
1
$155.30
May 5, 5:10 PM
WL-03215356
Travel
Open
194
$139.68
May 5, 5:15 PM
WL-03215357
Travel
Open
194
$139.68
May 5, 5:15 PM
WL-03215650
Labor
Open
1
$0.00
May 5, 7:44 PM
WL-03220895
Labor
Open
9
$830.00
May 9, 11:20 PM
WL-03220896
Labor
Open
7
$830.00
May 9, 11:20 PM
WL-03220897
Labor
Open
9
$360.00
May 9, 11:20 PM
WL-03220900
Expenses
Open
1
$85.90
May 9, 11:22 PM