📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107
Feb 3, 2026 → May 17, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 73 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 2 of ? biz days used
71d
▶ Clock Running
Status: Scheduled
Feb 5 → May 18, 2026
71 business days (counted)
Running total: 73 of ? biz days used
Created: Feb 3, 2026Completed: May 18, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 3 → Feb 3
Created
▶ Running
0
0
Feb 3 → Feb 3
Scheduled
▶ Running
0
0
Feb 3 → Feb 5
Ready for Scheduling
▶ Running
2
2
Feb 5 → May 18
Scheduled
▶ Running
71
73
Coordinators72.9d
Billing1.6d
✗ SLA Missed
Coordinators
72.9 days
Over SLA
Billing
1.6 days
Created: Feb 3, 2026
Due: Dec 31, 2026
Completed: May 18, 2026 (227 days early)
📅
72.6 daysTotal Age
⏱️
70.6d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
72.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
32 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1May 11, 2026
Visit 2May 12, 2026
Visit 3May 13, 2026
Visit 4May 14, 2026
Visit 5May 15, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay70.6 days stuck in "Scheduled"
⏱️
Total Delay72.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
70.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 1800 LM w/LH, DJ, TN; 2/5/2026 1207 LM w/Inhae re NAR; 2/5/2026 1248 AF avail; 1350 CM LM w/Inhae re cnfm; 1355 Inhae cnfm; 1424 ack cnfm; LM w/AF; 1516 AF ack cnfm
📅
symplr
May 14, 2026 2:00pm – 8:00pm
Work Order: WO-01349480
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005npJRYAY
📅
symplr
May 13, 2026 2:00pm – 8:00pm
Work Order: WO-01349480
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005npJRYAY
📅
symplr
May 12, 2026 2:00pm – 8:00pm
Work Order: WO-01349480
Location: Intermountain Health Care
Address: 5252 Intermountain Drive, Murray, UT 84107
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005npJRYAY
Timeline
📋
▶
2
Work Order Created Feb 3, 5:11 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳2.9 business days
👷
▶
2
Technician Assigned Feb 5, 4:44 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 23h
🚨69.9 business days
⏱️
▶
2
5x Labor Added May 14, 7:56 PM
5x Labor Added → 8x Labor Added
⏱️
8x Labor Added
Type:Labor
Status:Open
Qty:0.5, 1, 7
💵
18x Expenses Added May 14, 8:03 PM
Type:Expenses
Status:Open
Qty:1
⏳1.5 business days
⏱️
▶
2
Labor Added May 17, 10:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:101d 5h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMay 21, 3:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 16h
📨
Status: Invoice Pending by Hannah ShawMay 21, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2h 48m
🧾
▶
2
Invoice Created May 22, 4:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 42m
Bottlenecks
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 70.6 business days (threshold: 2.0 business days)
Exceeded by 68.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)