Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349481 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Intermountain Health Care — 5252 Intermountain Drive, Murray UT, 84107

Feb 3, 2026 → May 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (55 biz days late)
Active: 72 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 6, 2026
3 business days (counted)
Running total: 3 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 30, 2026
35 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 39 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Mar 31 → May 17, 2026
33 business days (counted)
Running total: 72 of ? biz days used
Created: Feb 3, 2026 Completed: May 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0
Feb 3 → Feb 3 Scheduled ▶ Running 0 0
Feb 3 → Feb 6 Ready for Scheduling ▶ Running 3 3
Feb 6 → Mar 30 Scheduled ▶ Running 35 38
Mar 30 → Mar 31 Ready for Scheduling ▶ Running 1 39
Mar 31 → May 17 Scheduled ▶ Running 33 72
Coordinators 74.2d
Billing 1.6d
✗ SLA Missed
Coordinators
74.2 days
Over SLA
Billing
1.6 days
Created: Feb 3, 2026 Due: Dec 31, 2026 Completed: May 17, 2026 (228 days early)
📅
72.2 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
71.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 May 11, 2026
Visit 2 May 12, 2026
Visit 3 May 13, 2026
Visit 4 May 14, 2026
Visit 5 May 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 71.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
70.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 CM ack msg; 1700 LM w/CA, RA, CW, KW, AF, GH; 2/4/2026 1619 LM w/Inhae re compliance; 1800 LM w/LH, DJ, TN, GS; GS other shift; 2213 LH avail; 2/5/26 LM w/Inhae re cnfm; 1315 Inhae cnfm; 1400 ack cnfm; LM w/LH; 1507 LH ack cnfm; 1507 LH ack cnfm; 3/29/26 1844 hrs chg to 6-2p; 3/30/26 1149 LM w/LH; 1322 LH okay ; 1414 LM w/Inhae re cnfm; 1619 Inhae cnfm; 1655 ack cnfm; LM w/LH; 3/31/26 0108 LH ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 5:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Feb 5, 7:07 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Louise Henegan
🚨 36.6 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 30, 11:52 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 52d 15h
📅
▶
2 Dispatch Scheduled Mar 31, 11:30 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 38m
🚨 30.0 business days
💵
▶
2 5x Expenses Added May 11, 6:04 PM
5x Expenses Added → 8x Expenses Added
💵
8x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added May 11, 6:12 PM
Type: Travel
Status: Open
Qty: 151
⏳ 2.7 business days
⏱️
3x Labor Added May 13, 5:17 PM
Type: Labor
Status: Open
Qty: 8, 7
⏳ 2.8 business days
⏱️
▶
2 2x Labor Added May 16, 5:01 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.5
✔️
Status: Completed by Louise Henegan May 16, 9:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 46d 10h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 21, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Hannah Shaw May 21, 6:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 48m
🧾
▶
2 Invoice Created May 22, 4:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 42m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Louise Henegan
Scheduled
May 12, 7:00 AM
Created
Feb 3, 5:12 PM
Invoice #
SM-262611

Work Details (21)

Name Type Status Qty Amount Date
WL-03222319 Expenses Open 1 $705.01 May 11, 6:04 PM
WL-03222321 Expenses Open 1 $159.46 May 11, 6:05 PM
WL-03222322 Expenses Open 1 $159.46 May 11, 6:05 PM
WL-03222323 Expenses Open 1 $164.46 May 11, 6:05 PM
WL-03222320 Expenses Open 1 $159.46 May 11, 6:05 PM
WL-03222333 Expenses Open 1 $68.00 May 11, 6:08 PM
WL-03222334 Expenses Open 1 $68.00 May 11, 6:08 PM
WL-03222336 Expenses Open 1 $68.00 May 11, 6:08 PM
WL-03222335 Expenses Open 1 $68.00 May 11, 6:08 PM
WL-03222329 Expenses Open 1 $34.95 May 11, 6:08 PM
WL-03222330 Expenses Open 1 $207.06 May 11, 6:08 PM
WL-03222331 Expenses Open 1 $82.95 May 11, 6:08 PM
WL-03222332 Expenses Open 1 $68.00 May 11, 6:08 PM
WL-03222337 Travel Open 151 $108.72 May 11, 6:12 PM
WL-03222338 Travel Open 151 $108.72 May 11, 6:12 PM
WL-03225259 Labor Open 8 $320.00 May 13, 5:17 PM
WL-03225260 Labor Open 8 $830.00 May 13, 5:17 PM
WL-03225261 Labor Open 7 $830.00 May 13, 5:17 PM
WL-03229124 Labor Open 9 $830.00 May 16, 5:01 PM
WL-03229125 Labor Open 4 $830.00 May 16, 5:01 PM
WL-03229126 Labor Open 10.5 $420.00 May 16, 5:03 PM

Details