Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349495 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 117 biz days overdue
Active: 133 biz days
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
133d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Aug 15, 2026
133 business days (counted)
Running total: 133 of ? biz days used
Created: Feb 4, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Aug 15 Ready for Scheduling ▶ Running 133 133
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Feb 4, 2026 Due: Dec 31, 2026 (138 days left)
📅
134.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 192 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/SG, KH; 2/4/2026 1750 CM LM w/Beth re NAR

Timeline

📋
▶
2 Work Order Created Feb 3, 7:42 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Mar 17, 9:00 AM
Created
Feb 3, 7:42 PM
Invoice #
N/A

Details