Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349496 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → Mar 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 37 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 4 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 19, 2026
26 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 31 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 30, 2026
6 business days (counted)
Running total: 37 of ? biz days used
Created: Feb 4, 2026 Invoiced: Mar 30, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 10 Ready for Scheduling ▶ Running 4 4
Feb 10 → Mar 19 Scheduled ▶ Running 26 30
Mar 19 → Mar 20 Ready for Scheduling ▶ Running 1 31
Mar 20 → Mar 30 Scheduled ▶ Running 6 37
Coordinators 40.2d
Billing 3.6d
✗ SLA Missed
Coordinators
40.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Mar 30, 2026 (276 days early)
📅
38.0 days Total Age
⏱️
26.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 25, 2026
Visit 2 Mar 26, 2026
Visit 3 Mar 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 26.5 days stuck in "Scheduled"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.7d / 1.0d SLA
Scheduled
33.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/KH, DJ, AW; 2/4/2026 1741 LM w/JaB; 2/4/2026 1750 LM re compliance; 2/4/2026 1750 LM re compliance; 2/5/2026 1204 LM w/Beth re NAR; 2/9/2025 NNL ; 1831 KH avail; 1836 LM w/Beth re cnfm; 1842 Beth cnfm; 1919 ack cnfm; LM w/KH; 1429 KH ack cnfm; 3/19/26 1315 Tue shift cxld; LM w/KH; 1838 KH ack msg

Timeline

📋
▶
2 Work Order Created Feb 3, 7:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.5 business days
🗓️
▶
2 Status: Scheduled Feb 10, 2:40 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Kailen Heath
🚨 27.0 business days
📅
▶
2 Dispatch Scheduled Mar 19, 2:28 PM
Dispatch Scheduled → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 36d 22h
🗓️
Status: Scheduled by Wayne Rush Mar 20, 10:13 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 44m
⏳ 2.0 business days
💵
3x Expenses Added Mar 23, 4:43 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Mar 23, 4:49 PM
3x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
⏱️
2x Labor Added Mar 26, 1:54 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Mar 27, 7:59 AM
Type: Labor
Status: Open
Qty: 8
🚗
Travel Added Mar 27, 8:05 AM
Type: Travel
Status: Open
Qty: 281
⏳ 2.0 business days
💵
▶
3 Expenses Added Mar 30, 8:03 AM
Expenses Added → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Kailen Heath
From: Scheduled
To: Closed
Duration in Previous: 9d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:23 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 48m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:33 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258328

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 26.5 business days (threshold: 2.0 business days)
Exceeded by 24.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kailen Heath
Scheduled
Mar 25, 9:00 AM
Created
Feb 3, 7:43 PM
Invoice #
SM-258328

Work Details (17)

Name Type Status Qty Amount Date
WL-03155791 Expenses Open 1 $420.56 Mar 23, 4:43 PM
WL-03155792 Expenses Open 1 $242.95 Mar 23, 4:44 PM
WL-03155793 Expenses Open 1 $19.06 Mar 23, 4:44 PM
WL-03155860 Expenses Open 1 $151.42 Mar 23, 4:49 PM
WL-03155861 Expenses Open 1 $151.42 Mar 23, 4:49 PM
WL-03155859 Expenses Open 1 $151.42 Mar 23, 4:49 PM
WL-03155866 Expenses Open 1 $68.00 Mar 23, 4:51 PM
WL-03155864 Expenses Open 1 $68.00 Mar 23, 4:51 PM
WL-03155865 Expenses Open 1 $68.00 Mar 23, 4:51 PM
WL-03155867 Expenses Open 1 $68.00 Mar 23, 4:51 PM
WL-03155868 Expenses Open 1 $68.00 Mar 23, 4:51 PM
WL-03160983 Labor Open 8 $1,450.00 Mar 26, 1:54 PM
WL-03160984 Labor Open 8 $1,450.00 Mar 26, 1:54 PM
WL-03162169 Labor Open 8 $1,450.00 Mar 27, 7:59 AM
WL-03162179 Travel Open 281 $202.32 Mar 27, 8:05 AM
WL-03164772 Expenses Open 1 $50.65 Mar 30, 8:03 AM
WL-03164773 Expenses Open 1 $63.95 Mar 30, 8:05 AM

Details