📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510
Feb 3, 2026 → Apr 3, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (24 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 27, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → Mar 30, 2026
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 3, 2026
4 business days (counted)
Running total: 41 of ? biz days used
Created: Feb 4, 2026Completed: Apr 3, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 4 → Feb 4
Created
▶ Running
0
0
Feb 4 → Feb 4
Scheduled
▶ Running
0
0
Feb 4 → Feb 4
Ready for Scheduling
▶ Running
0
0
Feb 4 → Mar 27
Scheduled
▶ Running
36
36
Mar 27 → Mar 27
Ready for Scheduling
▶ Running
0
36
Mar 27 → Mar 27
Scheduled
▶ Running
0
36
Mar 27 → Mar 30
Ready for Scheduling
▶ Running
1
37
Mar 30 → Apr 3
Scheduled
▶ Running
4
41
Coordinators43.3d
Billing2.3d
✗ SLA Missed
Coordinators
43.3 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 4, 2026
Due: Dec 31, 2026
Completed: Apr 3, 2026 (272 days early)
📅
42.0 daysTotal Age
⏱️
36.5d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
42.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Mar 31, 2026
Visit 2Apr 1, 2026
Visit 3Apr 2, 2026
Visit 4Apr 3, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay36.5 days stuck in "Scheduled"
⏱️
Total Delay42.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.1d / 1.0d SLA
Scheduled
41.2d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/3/2026 1935 CM ack msg; LM w/SG, DR; 2124 SG avail M-Th; 12/4/2206 1215 LM w/Beth re cnfm; 1219 Beth cnfm; 1414 ack cnfm; LM w/SG; 1417 SG ack cnfm; 3/27/2026 1704 Beth cxl M-T, chg W-Th from 0800-1600 to 1300-2100; CM spoke with SG - personal plans based around previous schedule/flight; 1818 LM w/Philips
📅
symplr
Apr 2, 2026 2:00pm – 10:00pm
Work Order: WO-01349497
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your wo
📅
symplr
Apr 1, 2026 2:00pm – 10:00pm
Work Order: WO-01349497
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your wo
Timeline
📋
▶
2
Work Order Created Feb 3, 7:43 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
🗓️
▶
2
Status: Scheduled Feb 4, 2:48 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Stephanie Guercio
🚨31.0 business days
📅
Dispatch Scheduled by Wayne RushMar 19, 2:47 PM
Scheduled For:2026-03-30T13:00:00.000+0000
⚠️7.0 business days
📅
▶
2
Status: Ready for Scheduling Mar 27, 6:55 PM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For:2026-04-01T13:00:00.000+0000
⏳1.6 business days
🗓️
▶
2
Status: Scheduled Mar 30, 2:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For:2026-04-01T18:00:00.000+0000
💵
3x Expenses Added Mar 31, 12:43 PM
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Mar 31, 7:04 PM
Type:Labor
Status:Open
Qty:1
⏱️
▶
2
Labor Added Apr 1, 2:36 PM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:6
⏳3.0 business days
⏱️
4x Labor Added Apr 3, 9:47 AM
Type:Labor, Travel
Status:Open
Qty:1, 333, 1.9833333333333, 6
💵
2x Expenses Added Apr 3, 9:53 AM
Type:Expenses
Status:Open
Qty:1
💵
▶
2
Expenses Added Apr 3, 11:54 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Stephanie Guercio
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 21h, 0m
⚠️5.0 business days
📄
Status: Ready to Bill by Wayne RushApr 9, 2:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 2h
📨
Status: Invoice Pending by Timothy AmburgeyApr 10, 11:33 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 5m
💰
▶
2
Status: Invoiced Apr 10, 4:09 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-258986
Bottlenecks
Scheduled
Duration: 36.5 business days (threshold: 2.0 business days)
Exceeded by 34.5 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)