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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349500 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 4 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Feb 10 → Apr 25, 2026
52 business days (counted)
Running total: 56 of ? biz days used
Created: Feb 4, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 10 Ready for Scheduling ▶ Running 4 4
Feb 10 → Apr 25 Scheduled ▶ Running 52 56
Coordinators 57.1d
Billing 2.3d
✗ SLA Missed
Coordinators
57.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
57.0 days Total Age
⏱️
52.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 21, 2026
Visit 2 Apr 22, 2026
Visit 3 Apr 23, 2026
Visit 4 Apr 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 52.1 days stuck in "Scheduled"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
52.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/SG, AW; AW other shift; 2/4/2026 1746 LM wSR, TN; 1746 SR decline; 2/4/2026 1750 LM re compliance; 2/5/2026 1204 LM w/Beth re NAR; 2/9/2026 2057 ES avail; LM w/Beth re cnfm [RC ERROR NO NOTES FOR ES] 2/10/2026 1358 SG avail; 1405 LM w/Beth re cnfm; 1755 LM w/Beth re two resouces; 1759 Beth cnfm SG; 1803 ack msg; LM w/SG; 1805 SG ack cnfm


Timeline

📋
▶
2 Work Order Created Feb 3, 7:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.5 business days
🗓️
▶
2 Status: Scheduled Feb 10, 6:08 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Stephanie Guercio
🚨 49.7 business days
⏱️
▶
2 2x Labor Added Apr 21, 7:10 PM
2x Labor Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 22, 12:47 PM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Apr 23, 1:10 PM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
3 2x Labor Added Apr 24, 8:44 AM
2x Labor Added → 3x Expenses Added → Labor Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 24, 4:20 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 Expenses Added Apr 25, 6:53 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 73d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:13 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 13m
💰
▶
2 Status: Invoiced May 1, 4:37 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260766

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 52.1 business days (threshold: 2.0 business days)
Exceeded by 50.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Apr 21, 9:00 AM
Created
Feb 3, 7:44 PM
Invoice #
SM-260766

Work Details (19)

Name Type Status Qty Amount Date
WL-03195054 Labor Open 8 $1,450.00 Apr 21, 7:10 PM
WL-03195055 Expenses Open 1 $68.00 Apr 21, 7:11 PM
WL-03195061 Expenses Open 1 $3.30 Apr 21, 7:13 PM
WL-03195060 Expenses Open 1 $47.34 Apr 21, 7:13 PM
WL-03195062 Expenses Open 1 $68.00 Apr 21, 7:13 PM
WL-03195063 Expenses Open 1 $68.00 Apr 21, 7:13 PM
WL-03195064 Expenses Open 1 $68.00 Apr 21, 7:13 PM
WL-03195065 Expenses Open 1 $68.00 Apr 21, 7:14 PM
WL-03195914 Labor Open 8 $1,450.00 Apr 22, 12:47 PM
WL-03197903 Labor Open 8 $1,450.00 Apr 23, 1:10 PM
WL-03199294 Labor Open 8 $1,450.00 Apr 24, 8:44 AM
WL-03199295 Expenses Open 1 $163.44 Apr 24, 8:45 AM
WL-03199296 Expenses Open 1 $163.44 Apr 24, 8:45 AM
WL-03199297 Expenses Open 1 $163.44 Apr 24, 8:45 AM
WL-03199298 Expenses Open 1 $163.44 Apr 24, 8:45 AM
WL-03199304 Labor Open 1 $0.00 Apr 24, 8:47 AM
WL-03200082 Expenses Open 1 $23.51 Apr 24, 4:20 PM
WL-03200090 Expenses Open 1 $188.74 Apr 24, 4:23 PM
WL-03201102 Expenses Open 1 $70.83 Apr 25, 6:53 PM

Details