Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349501 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (45 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (May 2, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 20, 2026
11 business days (counted)
Running total: 11 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Feb 20 → May 2, 2026
50 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 4, 2026 Completed: May 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 20 Ready for Scheduling ▶ Running 11 11
Feb 20 → May 2 Scheduled ▶ Running 50 61
Coordinators 62.3d
Billing 2.4d
✗ SLA Missed
Coordinators
62.3 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
62.0 days Total Age
⏱️
50.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
62.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 28, 2026
Visit 2 Apr 29, 2026
Visit 3 Apr 30, 2026
Visit 4 May 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 50.3 days stuck in "Scheduled"
⏱️
Total Delay 62.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
12.0d / 1.0d SLA
Scheduled
50.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/SG, KH, AW; AW other shift; 2/4/2026 1746 LM wJB; TN; 2/4/2026 1750 LM re compliance; 2/5/26 0815 JB decline; 2/5/2026 1204 LM w/Beth re NAR; 2/19/2026 1929 SG avail; 2005 LM w/Beth re cnfm; 2/20/26 0828 Beth cnfm; ack cnfm, LM w/SG; 1346 SG ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 7:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 12.5 business days
👷
▶
2 Technician Assigned Feb 20, 4:56 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16d 21h
🚨 47.9 business days
⏱️
▶
2 Labor Added Apr 28, 6:11 PM
Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 28, 6:16 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 29, 9:31 AM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
3 2x Labor Added May 1, 11:03 PM
2x Labor Added → Labor Added → 4x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added May 1, 11:08 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Stephanie Guercio May 1, 11:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 70d 5h, 0m
⏳ 4.1 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:44 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 9m
💰
▶
2 Status: Invoiced May 8, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261503

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 50.3 business days (threshold: 2.0 business days)
Exceeded by 48.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Apr 28, 9:00 AM
Created
Feb 3, 7:44 PM
Invoice #
SM-261503

Work Details (19)

Name Type Status Qty Amount Date
WL-03204226 Labor Open 8 $1,450.00 Apr 28, 6:11 PM
WL-03204229 Expenses Open 1 $68.00 Apr 28, 6:12 PM
WL-03204230 Expenses Open 1 $68.00 Apr 28, 6:12 PM
WL-03204231 Expenses Open 1 $68.00 Apr 28, 6:12 PM
WL-03204233 Expenses Open 1 $68.00 Apr 28, 6:12 PM
WL-03204235 Expenses Open 1 $68.00 Apr 28, 6:13 PM
WL-03204238 Expenses Open 1 $562.50 Apr 28, 6:16 PM
WL-03204244 Expenses Open 1 $3.30 Apr 28, 6:20 PM
WL-03205036 Labor Open 8 $1,450.00 Apr 29, 9:31 AM
WL-03211982 Labor Open 8 $1,450.00 May 1, 11:03 PM
WL-03211983 Labor Open 8 $1,450.00 May 1, 11:03 PM
WL-03211985 Labor Open 2 $0.00 May 1, 11:05 PM
WL-03211990 Expenses Open 1 $163.19 May 1, 11:06 PM
WL-03211996 Expenses Open 1 $163.19 May 1, 11:07 PM
WL-03211999 Expenses Open 1 $163.19 May 1, 11:07 PM
WL-03212005 Expenses Open 1 $163.19 May 1, 11:07 PM
WL-03212009 Expenses Open 1 $421.46 May 1, 11:08 PM
WL-03212014 Expenses Open 1 $67.40 May 1, 11:09 PM
WL-03212016 Expenses Open 1 $117.08 May 1, 11:10 PM

Details