Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349502 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → May 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (45 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Scheduled
Feb 4 → May 3, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 4, 2026 Completed: May 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → May 3 Scheduled ▶ Running 61 61
Coordinators 62.5d
Billing 2.4d
✗ SLA Missed
Coordinators
62.5 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: May 2, 2026 (243 days early)
📅
62.0 days Total Age
⏱️
61.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026
Visit 6 May 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 61.5 days stuck in "Scheduled"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
61.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/SG, KH, AW; 2147 AW avail; 2/4/26 1015 LM w/Beth re cnfm; 1216 Beth cnfm; 1403 ack cnfm; LM w/AW; 1440 AW ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 7:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Feb 4, 2:50 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Ashley Wetzel
🚨 62.0 business days
⏱️
▶
2 Labor Added May 2, 9:25 PM
Labor Added → 10x Labor Added
⏱️
10x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.016666666666667, 8, 4, 245
💵
▶
2 6x Expenses Added May 2, 9:30 PM
6x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ashley Wetzel May 2, 9:38 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 5h, 0m
⏳ 1.0 business days
⏱️
Labor Added May 4, 4:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.9 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:44 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 9m
💰
▶
2 Status: Invoiced May 8, 4:34 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261503

Bottlenecks

Scheduled
Duration: 61.5 business days (threshold: 2.0 business days)
Exceeded by 59.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
Apr 28, 4:00 PM
Created
Feb 3, 7:44 PM
Invoice #
SM-261503

Work Details (23)

Name Type Status Qty Amount Date
WL-03212553 Labor Open 4 $160.00 May 2, 9:25 PM
WL-03212554 Labor Open 0.016666666666667 $977.00 May 2, 9:29 PM
WL-03212555 Labor Open 0.016666666666667 $977.00 May 2, 9:29 PM
WL-03212556 Labor Open 0.016666666666667 $977.00 May 2, 9:29 PM
WL-03212557 Labor Open 8 $76.00 May 2, 9:29 PM
WL-03212558 Labor Open 8 $76.00 May 2, 9:29 PM
WL-03212559 Labor Open 8 $76.00 May 2, 9:29 PM
WL-03212561 Labor Open 4 $160.00 May 2, 9:29 PM
WL-03212560 Labor Open 8 $76.00 May 2, 9:29 PM
WL-03212562 Travel Open 245 $176.40 May 2, 9:29 PM
WL-03212563 Travel Open 245 $176.40 May 2, 9:29 PM
WL-03212564 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212565 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212566 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212567 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212568 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212569 Expenses Open 1 $68.00 May 2, 9:30 PM
WL-03212574 Expenses Open 1 $165.65 May 2, 9:32 PM
WL-03212573 Expenses Open 1 $165.65 May 2, 9:32 PM
WL-03212572 Expenses Open 1 $165.65 May 2, 9:32 PM
WL-03212571 Expenses Open 1 $165.65 May 2, 9:32 PM
WL-03212570 Expenses Open 1 $165.65 May 2, 9:32 PM
WL-03213819 Labor Open 0.016666666666667 $1,042.00 May 4, 4:24 PM

Details