Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349503 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Apr 26, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 26, 2026
56 business days (counted)
Running total: 56 of ? biz days used
Created: Feb 4, 2026 Completed: Apr 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Apr 26 Scheduled ▶ Running 56 56
Coordinators 57.5d
Billing 2.3d
✗ SLA Missed
Coordinators
57.5 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
57.0 days Total Age
⏱️
56.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
58.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026
Visit 4 Apr 23, 2026
Visit 5 Apr 24, 2026
Visit 6 Apr 25, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 56.5 days stuck in "Scheduled"
⏱️
Total Delay 58.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
56.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/SG, AW; 2147 AW avail; 2/4/26 1015 LM w/Beth re cnfm; 1216 Beth cnfm; 1403 ack cnfm; LM w/AW; 1440 AW ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 7:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 2:50 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 5m
🚨 54.0 business days
⏱️
▶
2 Labor Added Apr 21, 4:42 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
⏱️
▶
2 5x Labor Added Apr 22, 4:06 PM
5x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 240
⏳ 3.0 business days
⏱️
▶
3 4x Labor Added Apr 26, 1:09 AM
4x Labor Added → 9x Expenses Added → Status: Completed
💵
9x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 240
✔️
Status: Completed by Ashley Wetzel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 9h, 0m
⏳ 1.0 business days
⏱️
Labor Added Apr 27, 3:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:13 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 13m
💰
Status: Invoiced by Timothy Amburgey May 1, 4:37 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 24m
⏳ 0.9 business days
🧾
Invoice Created May 2, 9:35 PM
Invoice Number: SM-260766

Bottlenecks

Scheduled
Duration: 56.5 business days (threshold: 2.0 business days)
Exceeded by 54.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
Apr 21, 4:00 PM
Created
Feb 3, 7:45 PM
Invoice #
SM-260766

Work Details (23)

Name Type Status Qty Amount Date
WL-03194706 Labor Open 4 $160.00 Apr 21, 4:42 PM
WL-03194708 Labor Open 0.016666666666667 $977.00 Apr 21, 4:43 PM
WL-03194709 Labor Open 8 $76.00 Apr 21, 4:43 PM
WL-03196332 Labor Open 0.016666666666667 $977.00 Apr 22, 4:06 PM
WL-03196333 Labor Open 8 $76.00 Apr 22, 4:06 PM
WL-03196337 Expenses Open 1 $68.00 Apr 22, 4:06 PM
WL-03196335 Expenses Open 1 $68.00 Apr 22, 4:06 PM
WL-03196336 Expenses Open 1 $68.00 Apr 22, 4:06 PM
WL-03196343 Travel Open 240 $172.80 Apr 22, 4:08 PM
WL-03201216 Labor Open 0.016666666666667 $977.00 Apr 26, 1:09 AM
WL-03201217 Labor Open 8 $76.00 Apr 26, 1:09 AM
WL-03201218 Labor Open 8 $76.00 Apr 26, 1:09 AM
WL-03201219 Labor Open 4 $160.00 Apr 26, 1:10 AM
WL-03201221 Expenses Open 1 $68.00 Apr 26, 1:12 AM
WL-03201222 Expenses Open 1 $68.00 Apr 26, 1:12 AM
WL-03201223 Expenses Open 1 $68.00 Apr 26, 1:12 AM
WL-03201228 Expenses Open 1 $150.80 Apr 26, 1:12 AM
WL-03201225 Expenses Open 1 $150.80 Apr 26, 1:12 AM
WL-03201226 Expenses Open 1 $150.80 Apr 26, 1:12 AM
WL-03201227 Expenses Open 1 $150.80 Apr 26, 1:12 AM
WL-03201224 Expenses Open 1 $150.80 Apr 26, 1:12 AM
WL-03201229 Travel Open 240 $172.80 Apr 26, 1:12 AM
WL-03202450 Labor Open 0.016666666666667 $1,042.00 Apr 27, 3:24 PM

Details