Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349504 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510

Feb 3, 2026 → Apr 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (35 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 18, 2026
51 business days (counted)
Running total: 51 of ? biz days used
Created: Feb 4, 2026 Completed: Apr 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Apr 18 Scheduled ▶ Running 51 51
Coordinators 52.5d
Billing 2.5d
✗ SLA Missed
Coordinators
52.5 days
Over SLA
Billing
2.5 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
52.0 days Total Age
⏱️
51.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
53.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 17, 2026
Visit 6 Apr 18, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 51.5 days stuck in "Scheduled"
⏱️
Total Delay 53.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
51.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/3/2026 1935 CM ack msg; LM w/AMa, AW; 1938 AMa decline; 2147 AW avail; 2/4/26 1015 LM w/Beth re cnfm; 1216 Beth cnfm; 1403 ack cnfm; LM w/AW; 1440 AW ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 3, 7:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Feb 4, 2:50 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Ashley Wetzel
🚨 52.0 business days
⏱️
▶
3 Labor Added Apr 18, 7:27 PM
Labor Added → 9x Labor Added → 5x Expenses Added
⏱️
9x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 8, 4
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
3 2x Travel Added Apr 18, 7:32 PM
2x Travel Added → 4x Expenses Added → Status: Completed
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ashley Wetzel
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 73d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:51 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 40m
💰
▶
2 Status: Invoiced Apr 24, 5:08 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260104

Bottlenecks

Scheduled
Duration: 51.5 business days (threshold: 2.0 business days)
Exceeded by 49.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Wetzel
Scheduled
Apr 14, 4:00 PM
Created
Feb 3, 7:45 PM
Invoice #
SM-260104

Work Details (21)

Name Type Status Qty Amount Date
WL-03191950 Labor Open 4 $160.00 Apr 18, 7:27 PM
WL-03191951 Labor Open 0.016666666666667 $977.00 Apr 18, 7:29 PM
WL-03191952 Labor Open 8 $76.00 Apr 18, 7:29 PM
WL-03191953 Labor Open 0.016666666666667 $977.00 Apr 18, 7:29 PM
WL-03191954 Labor Open 8 $76.00 Apr 18, 7:29 PM
WL-03191955 Labor Open 0.016666666666667 $977.00 Apr 18, 7:29 PM
WL-03191956 Labor Open 8 $76.00 Apr 18, 7:29 PM
WL-03191957 Labor Open 0.016666666666667 $1,042.00 Apr 18, 7:29 PM
WL-03191958 Labor Open 8 $76.00 Apr 18, 7:29 PM
WL-03191959 Labor Open 4 $160.00 Apr 18, 7:30 PM
WL-03191960 Expenses Open 1 $68.00 Apr 18, 7:31 PM
WL-03191961 Expenses Open 1 $68.00 Apr 18, 7:31 PM
WL-03191962 Expenses Open 1 $68.00 Apr 18, 7:31 PM
WL-03191963 Expenses Open 1 $68.00 Apr 18, 7:31 PM
WL-03191964 Expenses Open 1 $68.00 Apr 18, 7:31 PM
WL-03191965 Travel Open 245 $176.40 Apr 18, 7:32 PM
WL-03191966 Travel Open 245 $176.40 Apr 18, 7:32 PM
WL-03191967 Expenses Open 1 $156.31 Apr 18, 7:34 PM
WL-03191968 Expenses Open 1 $156.31 Apr 18, 7:34 PM
WL-03191969 Expenses Open 1 $156.31 Apr 18, 7:34 PM
WL-03191970 Expenses Open 1 $156.31 Apr 18, 7:34 PM

Details