📍 Geisinger Community Medical Center Scranton — 1800 Mulberry St, Scranton PA, 18510
Feb 3, 2026 → Mar 28, 2026
✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (20 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Feb 6 → Mar 19, 2026
28 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 30 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 28, 2026
6 business days (counted)
Running total: 36 of ? biz days used
Created: Feb 4, 2026Completed: Mar 28, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 4 → Feb 4
Created
▶ Running
0
0
Feb 4 → Feb 4
Scheduled
▶ Running
0
0
Feb 4 → Feb 6
Ready for Scheduling
▶ Running
2
2
Feb 6 → Mar 19
Scheduled
▶ Running
28
30
Mar 19 → Mar 19
Scheduled
▶ Running
0
30
Mar 19 → Mar 19
Ready for Scheduling
▶ Running
0
30
Mar 19 → Mar 19
Ready for Scheduling
▶ Running
0
30
Mar 19 → Mar 28
Scheduled
▶ Running
6
36
Coordinators38.5d
Billing3.6d
✗ SLA Missed
Coordinators
38.5 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 4, 2026
Due: Dec 31, 2026
Completed: Mar 28, 2026 (278 days early)
📅
37.0 daysTotal Age
⏱️
28.7d in Ready for SchedulingLongest Stage
🔄
8 transitionsStatus Changes
⚠️
37.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
19 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 24, 2026
Visit 2Mar 25, 2026
Visit 3Mar 26, 2026
Visit 4Mar 27, 2026
Visit 5Mar 28, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay28.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay37.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
31.9d / 1.0d SLA
Scheduled
6.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/3/2026 1935 CM ack msg; LM w/KH, DJ, AW; 2/4/2026 1741 LM w/JaB; 2/4/2026 1750 LM re compliance; 2/5/2026 1204 LM w/Beth re NAR; 2/5/2026 1419 AW avail; 1818 LM w/Beth re cnfm; 2/6/26 0814 Beth cnfm; ack cnfm, LM w/AW; 1302 AW ack cnfm; 3/19/26 1258 Tue shift cxl; LM w/AW; 1322 AW ack msg
📅
symplr
Mar 27, 2026 4:00pm – 12:00am
Work Order: WO-01349507
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 26, 2026 4:00pm – 12:00am
Work Order: WO-01349507
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 25, 2026 4:00pm – 12:00am
Work Order: WO-01349507
Location: Geisinger Community Medical Center Scranton
Address: 1800 Mulberry St, Scranton, PA 18510
Contact Name: Beth Connor
Contact Phone: 215-495-8768
Contact Email: beth.connor@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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Timeline
📋
▶
2
Work Order Created Feb 3, 7:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳3.5 business days
👷
▶
2
Technician Assigned Feb 6, 1:34 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:2d 17h
🚨29.0 business days
🗓️
▶
2
Status: Scheduled Mar 19, 1:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For:2026-03-25T20:00:00.000+0000
🗓️
Status: Scheduled by Wayne RushMar 19, 2:50 PM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1h 32m
⚠️7.0 business days
⏱️
▶
3
Labor Added Mar 28, 1:28 PM
Labor Added → 7x Labor Added → 11x Expenses Added
⏱️
7x Labor Added
Type:Labor
Status:Open
Qty:0.16666666666667, 8, 4
💵
11x Expenses Added
Type:Expenses, Travel
Status:Open
Qty:1, 230
✔️
Status: Completed by Ashley WetzelMar 28, 1:35 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 22h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushApr 2, 3:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 1h
📨
Status: Invoice Pending by Timothy AmburgeyApr 3, 9:23 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:17h 48m
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 6, 1:33 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-258328
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 28.7 business days (threshold: 1.0 business days)
Exceeded by 27.7 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)