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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349535 ↗ ServiceMax

STAT SOUTHCOAST EMS • Annual Annuity • P5

📍 STAT SOUTHCOAST EMS - Billing — PO Box 14069, East Providence RI, 02914

Feb 4, 2026 → Feb 4, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 11, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met (6d early)
Billing 0.5d
✓ SLA Met
Billing
0.5 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Feb 4, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
0.5d in Ready to Bill Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 99 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
(5) Stretcher, stair chair, lockdown retention system bundle @ $587 ea.; (13) Stretcher, stair chair bundle @ $567 ea.; (5) Stair chair only @ $489 ea.; (10) PowerLoad System (parts not included) @ $587 ea.; Annual $18,621 1 PM per year 3 Unscheduled repair calls per year (all repair parts are billable)
⚠️ Problem Description
(5) Stretcher, stair chair, lockdown retention system bundle @ $587 ea.; (13) Stretcher, stair chair bundle @ $567 ea.; (5) Stair chair only @ $489 ea.; (10) PowerLoad System (parts not included) @ $587 ea.; Annual $18,621 1 PM per year 3 Unscheduled repair calls per year (all repair parts are billable)

Timeline

📋
▶
3 Work Order Created Feb 4, 9:39 AM
Work Order Created → Status: Assigned → Labor Added
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📨
▶
2 Status: Invoice Pending Feb 4, 1:23 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252978

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
MedPro
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Feb 4, 9:39 AM
Invoice #
SM-252978

Work Details (1)

Name Type Status Qty Amount Date
WL-03090895 Labor Open 1 $18,621.00 Feb 4, 9:39 AM

Details