Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349538 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 CMC Missoula Inc - Community Medical Center — 2827 Fort Missoula Rd, Missoula MT, 59804

Feb 4, 2026 → Mar 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Budget: 5 biz days
🕐 Clock stopped: Canceled (Mar 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
24d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 11, 2026
24 business days (counted)
Running total: 24 of 5 biz days used
Created: Feb 4, 2026 Canceled: Mar 11, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Mar 11 Assigned ▶ Running 24 24 / 5
Dispatch 0.0d
Coordinators 25.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.1 days
Over SLA
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 11, 2026 (27 days late)
📅
25.0 days Total Age
⏱️
24.7d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 191 days old
🚨
Primary Delay 24.7 days stuck in "Assigned"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
24.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/11/26 BA - Asset retired, cancelling WO
🔧 Work Performed
evaluated bed, researched part. consulted with emsar orders to determine if the part can be sourced
🔍 Technician Findings
Bed needs a new fowler motor after correspondence with EMSAR orders it was determined that the part can't be acquired. The Biomed will be retiring the bed.
⚠️ Problem Description
Requested by GE: Asset 600767292 SN#0901034542 Manufacturer Striker Model LD304. Head of bed will not go down as it should it lowers intermittently by repeatedly pushing the down button
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Feb 4, 9:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 1:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 11m
🚨 18.0 business days
⏱️
Labor Added Mar 2, 7:16 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.6 business days
🚫
Status: Canceled by Brandi Alvarez Mar 11, 12:59 PM
From: Assigned
To: Canceled
Duration in Previous: 34d 22h

Bottlenecks

Assigned
Duration: 24.7 business days (threshold: 4.0 business hours)
Exceeded by 24.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
P5
Type
Repair
Branch
N/A
Technician
Fernando Lemos
Scheduled
N/A
Created
Feb 4, 9:50 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03126971 Labor Open 1 $95.00 Mar 2, 7:16 PM

Details