📍 Massachusetts Department of Public Health — 20 Forge Pkwy, Franklin MA, 02038
Feb 4, 2026 → Feb 19, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (26 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Feb 4, 2026
0 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 17, 2026
8 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 4, 2026Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 4 → Feb 4
Created
▶ Running
0
0
Feb 4 → Feb 4
Ready for Release
⏸ Paused
0
—
Feb 4 → Feb 17
Scheduled
▶ Running
8
8
Feb 17 → Feb 20
Tech On Site
▶ Running
3
11
Dispatch0.0d
Holding0.0d (excluded)
Coordinators9.0d
Field Work2.5d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
2.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 4, 2026
Due: Mar 30, 2026
Completed: Feb 20, 2026 (38 days early)
📅
11.2 daysTotal Age
⏱️
9.0d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
11.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
15 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Feb 17, 2026
Visit 2Feb 18, 2026
Visit 3Feb 19, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay9.0 days stuck in "Scheduled"
⏱️
Total Delay11.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/20/2026 SRobinson- Created follow up WO as requested. (WO-01352978)
02/04/2026 Mklose dispatch to April to assist Joe, week of Feb 16
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
V60 Ventilator - SN100351211 - IP85285716
📄Description
V60 Ventilator
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Feb 24, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
PM – V60
i. Tools: Certifier, Humidify temperature pen, multimeter, electrical safety analyzer, Torque Screwdriver & Torque Wench ) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. DRPTA – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. Part- PM kit – YES
📅
WO-01349539 - Preventive Maintenance - V60 Vent - Franklin - Massachusetts Department of Public Health
Feb 17, 2026 9:45am – 10:45am
Work Order: WO-01349539
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14431021
Location: Massachusetts Department of Public Health
Address: 20 Forge Pkwy, Franklin, MA 02038
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100351211
Contact Name: Austin Nagle and/or James Washingt
Timeline
📋
Work Order Created Feb 4, 9:55 AM
Work Order:WO-01349539
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Rich FosburyFeb 4, 10:16 AM