Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Feb 4, 2026 → Mar 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (26 biz days late)
Active: 31 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
31d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 20, 2026
31 business days (counted)
Running total: 31 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 31 of 5 biz days used
Created: Feb 4, 2026 Completed: Mar 20, 2026
Business Days Used 31 / 5
0 5d budget +26d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0 / 5
Feb 4 → Mar 20 Assigned ▶ Running 31 31 / 5
Mar 20 → Mar 20 Tech On Site ▶ Running 0 31 / 5
Dispatch 0.0d
Coordinators 32.1d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Mar 20, 2026 (36 days late)
📅
32.0 days Total Age
⏱️
31.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
32.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 31.8 days stuck in "Assigned"
⏱️
Total Delay 32.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
31.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Unit was not in the repair area on the second floor. Unable to locate. Closing WO
🔧 Work Performed
Unit was not in the repair area. Unable to locate.
🔍 Technician Findings
Unable to locate equipment.
⚠️ Problem Description
height won't adjust
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 4, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 4, 12:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 22m
🚨 32.0 business days
🔧
Status: Tech On Site by Joe Evans Mar 20, 10:10 AM
From: Assigned
To: Tech On Site
Duration in Previous: 43d 20h
⏱️
▶
2 3x Labor Added Mar 20, 10:17 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Joe Evans Mar 20, 10:30 AM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 23, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
▶
2 Status: Invoice Pending Mar 23, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 24, 8:00 AM
Invoice Number: SM-257237

Bottlenecks

Assigned
Duration: 31.8 business days (threshold: 4.0 business hours)
Exceeded by 31.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 4, 10:17 AM
Invoice #
SM-257237

Work Details (3)

Name Type Status Qty Amount Date
WL-03152798 Labor Open 1 $0.00 Mar 20, 10:17 AM
WL-03152799 Labor Open 1 $0.00 Mar 20, 10:17 AM
WL-03152800 Labor Open 0.5 $0.00 Mar 20, 10:17 AM

Details