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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349555 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Genesys Hospital — 1 Genesys Pkwy, Grand Blanc MI, 48439

Feb 4, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 22, 2026
4 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Feb 10 Scheduled ▶ Running 4 4
Feb 10 → Feb 11 Ready for Scheduling ▶ Running 1 5
Feb 11 → Feb 13 Scheduled ▶ Running 2 7
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 7
Feb 13 → Feb 22 Scheduled ▶ Running 4 11
Dispatch 0.0d
Coordinators 13.9d
Billing 2.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.9 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
12.0 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 15, 2026
Visit 2 Feb 16, 2026
Visit 3 Feb 17, 2026
Visit 4 Feb 18, 2026
Visit 5 Feb 19, 2026
Visit 6 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
11.3d / 2.0d SLA
Ready for Scheduling
2.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 1050 chg for ES; LM w/ES; 1107 ES okay with chg; LM w/Betty Jo re cnfm; 1346 Betty Jo cnfm; 1416 ack cnfm; LM w/ES; 1448 ES ack cnfm; 2/10/2026 1309 ES says hours changed; 1325 LM w/Betty Jo; 2/11/2026 1352 chg from 1100-1900 to 0900-1700 M ; 1500-2300 T-Th, 0800-144 F; 1400 LM w/Betty Jo re cnfm; 1510 Betty Jo cnfm; 1717 ack cnfm; LM w/ES; 2/13/26 1012 double added for Tue; LM w/ES; 1023 ES okay with chg; LM w/Betty Jo re cnfm; 1209 Betty Jo cnfm; 1307 ack cnfm; LM w/ES; 1344 ES ack cnfm;


Requested to Host BN T & F

Timeline

📋
▶
3 Work Order Created Feb 4, 10:51 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 4, 2:51 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 58m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 10, 1:24 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5d 22h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Feb 11, 6:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 4h
⏳ 2.7 business days
📅
Status: Ready for Scheduling by Wayne Rush Feb 13, 10:19 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 16h
🗓️
Status: Scheduled by Caitlin Mcgee Feb 13, 1:58 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 39m
⏳ 1.0 business days
⏱️
▶
3 Labor Added Feb 16, 7:32 AM
Labor Added → 3x Labor Added → Expenses Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 5x Expenses Added Feb 16, 7:37 AM
5x Expenses Added → 6x Expenses Added → 2x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
5x Labor Added Feb 17, 9:23 AM
Type: Labor
Status: Open
Qty: 0.25, 8, 0.016666666666667
⏳ 2.0 business days
⏱️
4x Labor Added Feb 18, 7:05 PM
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667, 8
⏱️
4x Labor Added Feb 19, 9:05 AM
Type: Labor
Status: Open
Qty: 0.25, 0.016666666666667, 8
⏱️
3x Labor Added Feb 20, 7:48 AM
Type: Labor
Status: Open
Qty: 0.25, 8, 6.5
⏳ 1.0 business days
💵
Expenses Added Feb 21, 9:49 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
✔️
Status: Completed by Eric Smith Feb 22, 3:53 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:29 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 3m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.8 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Feb 16, 10:00 AM
Created
Feb 4, 10:51 AM
Invoice #
SM-254987

Work Details (35)

Name Type Status Qty Amount Date
WL-03106790 Labor Open 7 $280.00 Feb 16, 7:32 AM
WL-03106793 Labor Open 0.25 $10.00 Feb 16, 7:33 AM
WL-03106792 Labor Open 8 $830.00 Feb 16, 7:33 AM
WL-03106791 Labor Open 0.25 $10.00 Feb 16, 7:33 AM
WL-03106794 Expenses Open 1 $607.87 Feb 16, 7:35 AM
WL-03106799 Expenses Open 1 $147.76 Feb 16, 7:37 AM
WL-03106795 Expenses Open 1 $152.58 Feb 16, 7:37 AM
WL-03106796 Expenses Open 1 $134.24 Feb 16, 7:37 AM
WL-03106797 Expenses Open 1 $142.93 Feb 16, 7:37 AM
WL-03106798 Expenses Open 1 $135.20 Feb 16, 7:37 AM
WL-03106800 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106801 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106805 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106804 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106803 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106802 Expenses Open 1 $68.00 Feb 16, 7:39 AM
WL-03106807 Expenses Open 1 $247.19 Feb 16, 7:40 AM
WL-03106806 Expenses Open 1 $35.00 Feb 16, 7:40 AM
WL-03108358 Labor Open 0.25 $10.00 Feb 17, 9:23 AM
WL-03108359 Labor Open 8 $830.00 Feb 17, 9:23 AM
WL-03108360 Labor Open 0.016666666666667 $830.00 Feb 17, 9:23 AM
WL-03108361 Labor Open 8 $76.00 Feb 17, 9:23 AM
WL-03108362 Labor Open 0.25 $10.00 Feb 17, 9:23 AM
WL-03111083 Labor Open 0.25 $10.00 Feb 18, 7:05 PM
WL-03111086 Labor Open 0.016666666666667 $830.00 Feb 18, 7:06 PM
WL-03111087 Labor Open 8 $76.00 Feb 18, 7:06 PM
WL-03111088 Labor Open 0.25 $10.00 Feb 18, 7:06 PM
WL-03111669 Labor Open 0.25 $10.00 Feb 19, 9:05 AM
WL-03111670 Labor Open 0.016666666666667 $830.00 Feb 19, 9:05 AM
WL-03111671 Labor Open 8 $76.00 Feb 19, 9:05 AM
WL-03111672 Labor Open 0.25 $10.00 Feb 19, 9:05 AM
WL-03113422 Labor Open 0.25 $10.00 Feb 20, 7:48 AM
WL-03113423 Labor Open 8 $830.00 Feb 20, 7:48 AM
WL-03113424 Labor Open 6.5 $260.00 Feb 20, 7:48 AM
WL-03115120 Expenses Open 1 $36.00 Feb 21, 9:49 AM

Details