Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349556 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 4, 2026 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (22 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Assigned
Feb 4 → Mar 31, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Feb 4, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Mar 31 Assigned ▶ Running 38 38
Dispatch 0.0d
Coordinators 39.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 4, 2026 Due: Apr 30, 2026 Completed: Mar 31, 2026 (30 days early)
📅
39.0 days Total Age
⏱️
39.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 39.0 days stuck in "Assigned"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
39.0d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 4, 10:56 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 39.0 business days
⏱️
▶
2 Labor Added Mar 31, 3:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 55d 3h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 2, 5:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 2h
📨
▶
2 Status: Invoice Pending Apr 3, 4:33 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.9 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-258428

Bottlenecks

Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Feb 4, 10:56 AM
Invoice #
SM-258428

Work Details (1)

Name Type Status Qty Amount Date
WL-03167212 Labor Open 0.25 $56.48 Mar 31, 3:01 PM

Details