Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349570 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 4, 2026 → May 18, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Feb 11, 2026

✗ SLA Missed (67 biz days late)

Active: 72 biz days

Budget: 5 biz days

🕐 Clock stopped: Canceled (May 18, 2026)

SLA Target

▶ Clock Running

Status: Created

Feb 4 → Feb 4, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 4 → Feb 6, 2026

2 business days (counted)

Running total: 2 of 5 biz days used

70d

▶ Clock Running

Status: Assigned

Feb 6 → May 18, 2026

70 business days (counted)

Running total: 72 of 5 biz days used

Created: Feb 4, 2026 Canceled: May 18, 2026

Business Days Used 72 / 5

0 5d budget +67d over

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 4 → Feb 4	Created	▶ Running	0	0 / 5
Feb 4 → Feb 6	Ready for Scheduling	▶ Running	2	2 / 5
Feb 6 → May 18	Assigned	▶ Running	70	72 / 5

Dispatch 0.0d

Coordinators 73.8d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
73.8 days
Over SLA

Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: May 18, 2026 (95 days late)

📅

72.9 days Total Age

⏱️

70.8d in Assigned Longest Stage

🔄

3 transitions Status Changes

⚠️

72.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Canceled • 191 days old

🚨

Primary Delay 70.8 days stuck in "Assigned"

⏱️

Total Delay 72.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

2.9d / 1.0d SLA

Assigned

70.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        5/18/26 BA - Canceling WO, biomed completed repair                    

🔧 Work Performed

                        tech will evaluate on 4/7/26                    

⚠️ Problem Description

                        Requested by GE: East Pavilion, 1st Floor, Room 111 B
Bed, Electric
The foot of the bed won't go up or down.                    

📄 Description

                        Long term hospital bed                    

Timeline

📋

▶

2 Work Order Created Feb 4, 11:28 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 1m

⏳ 3.0 business days

👷

▶

2 Technician Assigned Feb 6, 12:19 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 0h

🚨 49.0 business days

👷

Technician Assigned by Laura Hill Apr 16, 11:50 AM

Technician: Yves Dessin

🚨 23.0 business days

🚫

Status: Canceled by Brandi Alvarez May 18, 2:48 PM

From: Assigned

To: Canceled

Duration in Previous: 101d 1h

Bottlenecks

Ready for Scheduling

Duration: 2.9 business days (threshold: 1.0 business days)

Exceeded by 1.9 business days

Assigned

Duration: 70.8 business days (threshold: 4.0 business hours)

Exceeded by 70.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

P5

Type

Repair

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Feb 4, 11:28 AM

Invoice #

N/A