Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (68 biz days late)
🕐 Clock stopped: Completed (May 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
71d
▶ Clock Running
Status: Assigned
Feb 6 → May 19, 2026
71 business days (counted)
Running total: 73 of 5 biz days used
Created: Feb 4, 2026
Completed: May 19, 2026
Business Days Used
73 / 5
0
5d budget
+68d over
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 4 → Feb 4 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 4 → Feb 6 |
Ready for Scheduling |
▶ Running
|
2 |
2 / 5 |
| Feb 6 → May 19 |
Assigned |
▶ Running
|
71 |
73 / 5 |
Coordinators
74.0 days
Over SLA
Created: Feb 4, 2026
Due: Feb 11, 2026
Completed: May 19, 2026 (96 days late)
⏱️
71.0d in Assigned
Longest Stage
🔄
6 transitions
Status Changes
⚠️
73.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
71.0 days stuck in "Assigned"
⏱️
Total Delay
73.5 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.9d
/ 1.0d SLA
Assigned
71.0d
/ 0.5d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
assesed stretcher no problem found
returned stretcher back to service
🔍
Technician Findings
assesed stretcher no problem found
returned stretcher back to service
⚠️
Problem Description
Requested by GE: Emergency Services
Stretcher
The hydraulics pedal is very hard to push.
Located in Basement
📄
Description
Zoom Prime Series Stretcher
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2d 0h
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
101d 8h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 19h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
35m, 0m
🧾
Invoice Number:
SM-262515
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 71.0 business days (threshold: 4.0 business hours)
Exceeded by 70.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03230888 |
Labor |
Open |
0.5 |
$0.00 |
May 18, 9:32 PM |