Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349573 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 4, 2026 → May 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (68 biz days late)
Active: 73 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
71d
▶ Clock Running
Status: Assigned
Feb 6 → May 19, 2026
71 business days (counted)
Running total: 73 of 5 biz days used
Created: Feb 4, 2026 Completed: May 19, 2026
Business Days Used 73 / 5
0 5d budget +68d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 6 Ready for Scheduling ▶ Running 2 2 / 5
Feb 6 → May 19 Assigned ▶ Running 71 73 / 5
Dispatch 0.0d
Coordinators 74.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
74.0 days
Over SLA
Billing
0.1 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: May 19, 2026 (96 days late)
📅
73.2 days Total Age
⏱️
71.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
73.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 71.1 days stuck in "Assigned"
⏱️
Total Delay 73.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
71.1d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
assessed stretcher no problem found return stretcher back to service
🔍 Technician Findings
Tech with be on-site to evaluate on 4/7/26
⚠️ Problem Description
Requested by GE: Emergency Services Stretcher The hydraulics pedal is very hard to push. Basement, ask Biomed
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 4, 11:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 6, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 49.0 business days
👷
Technician Assigned by Laura Hill Apr 16, 11:50 AM
Technician: Yves Dessin
🚨 23.0 business days
⏱️
▶
2 Labor Added May 18, 9:54 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 101d 8h, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw May 20, 5:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
Status: Invoice Pending by Hannah Shaw May 20, 6:03 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 36m, 0m
⏳ 2.7 business days
🧾
Invoice Created May 22, 5:17 PM
Invoice Number: SM-262515

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 71.1 business days (threshold: 4.0 business hours)
Exceeded by 70.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 4, 11:28 AM
Invoice #
SM-262515

Work Details (1)

Name Type Status Qty Amount Date
WL-03230919 Labor Open 0.5 $0.00 May 18, 9:54 PM

Details