Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349577 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Munson Medical Center — 1105 6th St,, Traverse City MI, 49684

Feb 4, 2026 → Feb 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (9 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 14, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Feb 4, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0
Feb 4 → Feb 4 Scheduled ▶ Running 0 0
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 0
Feb 4 → Feb 14 Scheduled ▶ Running 7 7
Coordinators 7.9d
Billing 3.4d
✓ SLA Met
Coordinators
7.9 days
Over SLA
Billing
3.4 days
Over SLA
Created: Feb 4, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
7.9 days Total Age
⏱️
7.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 7.5 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
7.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 1130 LM w/AMa, DR; 1226 AMa avail; 1233 LM w/Tammy re cnfm; 1335 Tammy cnfm; 1359 ack cnfm; LM w/AMa; 1436 AMa ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 4, 11:36 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
3 Dispatch Scheduled Feb 4, 2:49 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 12m
👷
Technician Assigned by Caitlin Mcgee
Technician: Alexandra Majetich
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Feb 10, 11:49 AM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
6x Expenses Added Feb 10, 11:55 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 11, 11:37 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 3
⏳ 2.0 business days
⏱️
3x Labor Added Feb 12, 1:38 PM
Type: Labor
Status: Open
Qty: 0.75, 3
💵
7x Expenses Added Feb 12, 5:53 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 13, 7:43 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 14, 4:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Alex Majetich
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 2h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 5m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:35 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Feb 10, 12:00 PM
Created
Feb 4, 11:36 AM
Invoice #
SM-254565

Work Details (27)

Name Type Status Qty Amount Date
WL-03099060 Labor Open 9 $360.00 Feb 10, 11:49 AM
WL-03099064 Labor Open 3 $977.00 Feb 10, 11:51 AM
WL-03099066 Labor Open 5 $76.00 Feb 10, 11:52 AM
WL-03099075 Labor Open 0.5 $20.00 Feb 10, 11:53 AM
WL-03099077 Expenses Open 1 $68.00 Feb 10, 11:55 AM
WL-03099078 Expenses Open 1 $566.52 Feb 10, 11:55 AM
WL-03099079 Expenses Open 1 $68.00 Feb 10, 11:55 AM
WL-03099080 Expenses Open 1 $68.00 Feb 10, 11:55 AM
WL-03099081 Expenses Open 1 $68.00 Feb 10, 11:55 AM
WL-03099082 Expenses Open 1 $68.00 Feb 10, 11:55 AM
WL-03100870 Labor Open 0.75 $30.00 Feb 11, 11:37 AM
WL-03100871 Labor Open 0.5 $20.00 Feb 11, 11:38 AM
WL-03100899 Labor Open 5 $76.00 Feb 11, 11:41 AM
WL-03100898 Labor Open 3 $977.00 Feb 11, 11:41 AM
WL-03103037 Labor Open 0.75 $30.00 Feb 12, 1:38 PM
WL-03103038 Labor Open 3 $977.00 Feb 12, 1:38 PM
WL-03103039 Labor Open 5 $76.00 Feb 12, 1:38 PM
WL-03103643 Expenses Open 1 $322.59 Feb 12, 5:53 PM
WL-03103644 Expenses Open 1 $11.81 Feb 12, 5:53 PM
WL-03103645 Expenses Open 1 $151.18 Feb 12, 5:53 PM
WL-03103646 Expenses Open 1 $151.18 Feb 12, 5:53 PM
WL-03103647 Expenses Open 1 $151.18 Feb 12, 5:53 PM
WL-03103648 Expenses Open 1 $151.18 Feb 12, 5:53 PM
WL-03103653 Expenses Open 1 $230.00 Feb 12, 5:54 PM
WL-03104485 Labor Open 0.5 $20.00 Feb 13, 7:43 AM
WL-03104487 Labor Open 0.5 $20.00 Feb 13, 7:43 AM
WL-03106343 Labor Open 10 $400.00 Feb 14, 4:51 PM

Details