Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed
🕐 Clock stopped: Completed (Apr 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸55d
⏸ Clock Paused
Status: Awaiting Parts
Feb 6 → Apr 27, 2026
55 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 4, 2026
Completed: Apr 27, 2026
Business Days Used
2 / 5
0
5d budget
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 4 → Feb 4 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 4 → Feb 4 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Feb 4 → Feb 6 |
Assigned |
▶ Running
|
2 |
2 / 5 |
| Feb 6 → Apr 27 |
Awaiting Parts |
⏸ Paused
|
55 |
—
|
| Apr 27 → Apr 27 |
Reschedule |
▶ Running
|
0 |
2 / 5 |
Material Management
56.0d
✗ SLA Missed
Material Management
56.0 days
Over SLA
Coordinators
2.2 days
Over SLA
Created: Feb 4, 2026
Due: Feb 11, 2026
Completed: Apr 27, 2026 (74 days late)
⏱️
56.0d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
⚠️
54.7d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Feb 5, 2026
Visit 2
Apr 27, 2026
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
56.0 days stuck in "Awaiting Parts"
⏱️
Total Delay
54.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Awaiting Parts
56.0d
/ 3.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
ts and ordered parts
TGifford-Removed and replace fowler motor assembly and CPR assembly. Bed returned in good working condition
🔍
Technician Findings
fowler motor drifting when lowering head
T.Gifford- Bed not lowering completely due to worn CPR assembly
⚠️
Problem Description
Kenneth Lancara: repair request
fowler motor drifting
📄
Description
FL28EX GoBed II
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Kenneth Lancara
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
1d 8h
⏱️
Type:
Labor
Status:
Open
Qty:
1
⏱️
Type:
Labor, Parts
Status:
Open
Qty:
3.5, 1
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
80d 21h
✔️
From:
Reschedule
To:
Completed
Duration in Previous:
2m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
18h 40m
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-260360
Bottlenecks
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Awaiting Parts
Duration: 56.0 business days (threshold: 3.0 business days)
Exceeded by 53.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
🔗 Related Artifacts
📦
Parts Order 00089849
Closed
ℹ️ Work Order Details
Technician
Kenneth Lancara
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03094335 |
Labor |
Open |
1 |
$0.00 |
Feb 5, 9:10 PM |
| WL-03202933 |
Labor |
Open |
3.5 |
$0.00 |
Apr 27, 6:53 PM |
| WL-03202934 |
Parts |
Open |
1 |
$0.00 |
Apr 27, 6:53 PM |
| WL-03202935 |
Parts |
Open |
1 |
$0.00 |
Apr 27, 6:53 PM |
| WL-03202953 |
Parts |
Open |
1 |
$0.00 |
Apr 27, 7:09 PM |
| WL-03202954 |
Expenses |
Open |
1 |
$0.00 |
Apr 27, 7:09 PM |