Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (60 biz days late)
🕐 Clock stopped: Completed (May 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
38d
▶ Clock Running
Status: Assigned
Feb 6 → Apr 2, 2026
38 business days (counted)
Running total: 40 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Apr 2 → Apr 13, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 13 → Apr 16, 2026
3 business days (counted)
Running total: 43 of 5 biz days used
22d
▶ Clock Running
Status: Assigned
Apr 16 → May 18, 2026
22 business days (counted)
Running total: 65 of 5 biz days used
Created: Feb 4, 2026
Completed: May 18, 2026
Business Days Used
65 / 5
0
5d budget
+60d over
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 4 → Feb 4 |
Created |
▶ Running
|
0 |
0 / 5 |
| Feb 4 → Feb 6 |
Ready for Scheduling |
▶ Running
|
2 |
2 / 5 |
| Feb 6 → Apr 2 |
Assigned |
▶ Running
|
38 |
40 / 5 |
| Apr 2 → Apr 13 |
Awaiting Parts |
⏸ Paused
|
7 |
—
|
| Apr 13 → Apr 16 |
Reschedule |
▶ Running
|
3 |
43 / 5 |
| Apr 16 → May 18 |
Assigned |
▶ Running
|
22 |
65 / 5 |
Material Management
7.6 days
Over SLA
Coordinators
68.4 days
Over SLA
Created: Feb 4, 2026
Due: Feb 11, 2026
Completed: May 18, 2026 (95 days late)
⏱️
38.8d in Assigned
Longest Stage
🔄
8 transitions
Status Changes
⚠️
70.0d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
38.8 days stuck in "Assigned"
⏱️
Total Delay
70.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.9d
/ 1.0d SLA
Assigned
61.8d
/ 0.5d SLA
Awaiting Parts
7.6d
/ 3.0d SLA
Reschedule
3.7d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Assessed bed
Replaced hi low motor
Ran functional test
Returned bed back to service
🔍
Technician Findings
Needs foot end high low motor, part ordered
⚠️
Problem Description
Requested by GE: 2 East- Hallway
Bed, Electric
The Foot of the bed won't move up and down.
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
Technician:
Xiraiyah Coston
📦
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
55d 2h
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
10d 23h
⏱️
Type:
Labor
Status:
Open
Qty:
2
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
31d 23h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 4h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
17m, 0m
🧾
Invoice Number:
SM-262431
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 38.8 business days (threshold: 4.0 business hours)
Exceeded by 38.3 business days
Awaiting Parts
Duration: 7.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business days
Reschedule
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
🔗 Related Artifacts
📦
Parts Order 00093932
Closed
Work Details (4)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03183863 |
Parts |
Open |
1 |
$0.00 |
Apr 13, 2:33 PM |
| WL-03183864 |
Expenses |
Open |
1 |
$0.00 |
Apr 13, 2:33 PM |
| WL-03229998 |
Labor |
Open |
2 |
$0.00 |
May 18, 11:42 AM |
| WL-03229999 |
Labor |
Open |
2 |
$0.00 |
May 18, 11:42 AM |