Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349581 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 4, 2026 → Present

🔴 Behind

P5

SLA Clock

5 business days from creation · Target: Feb 11, 2026

⚠ 128 biz days overdue

Active: 133 biz days

Budget: 5 biz days

SLA Target

▶ Clock Running

Status: Created

Feb 4 → Feb 4, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Feb 4 → Feb 6, 2026

2 business days (counted)

Running total: 2 of 5 biz days used

131d

▶ Clock Running

Status: Assigned

Feb 6 → Aug 15, 2026

131 business days (counted)

Running total: 133 of 5 biz days used

Created: Feb 4, 2026 Today

Business Days Used 133 / 5

0 5d budget +128d over

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 4 → Feb 4	Created	▶ Running	0	0 / 5
Feb 4 → Feb 6	Ready for Scheduling	▶ Running	2	2 / 5
Feb 6 → Aug 15	Assigned	▶ Running	131	133 / 5

Dispatch 0.0d

Coordinators 2.9d

⚠ Overdue

Dispatch
0.0 days

Coordinators
2.9 days
Over SLA

Created: Feb 4, 2026 Due: Feb 11, 2026 (185 days overdue)

📅

133.9 days Total Age

⏱️

2.9d in Ready for Scheduling Longest Stage

🔄

2 transitions Status Changes

⚠️

1.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

On Track

Assigned • 191 days old

🚨

Primary Delay 2.9 days stuck in "Ready for Scheduling"

⏱️

Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        7/29/26 JPS: Assisted bed. broken zoom handles, submitted quote, awaiting PO                    

🔍 Technician Findings

                        Tech will evaluate on 4/7/26. Description is not clear enough to order all of the parts.                    

⚠️ Problem Description

                        Requested by GE: ED 
Stryker Stretcher
- The yellow tab is broken. They can't engage the rotor on the stretcher. It's very hard to drive and handle with only one person.                    

📄 Description

                        Zoom Prime Series Stretcher                    

Timeline

📋

▶

2 Work Order Created Feb 4, 11:40 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⏳ 3.0 business days

👷

▶

2 Status: Assigned Feb 6, 12:16 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Xiraiyah Coston

🚨 49.0 business days

👷

Technician Assigned by Laura Hill Apr 16, 11:51 AM

Technician: Yves Dessin

🚨 72.0 business days

⏱️

Labor Added Jul 29, 3:46 PM

Type: Labor

Status: Open

Qty: 1

Bottlenecks

Ready for Scheduling

Duration: 2.9 business days (threshold: 1.0 business days)

Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Assigned

Priority

P5

Type

Repair

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Feb 4, 11:40 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03312538	Labor	Open	1	$0.00	Jul 29, 3:46 PM