Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349581 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Feb 4, 2026 → Sep 30, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 11, 2026
✗ SLA Missed (151 biz days late)
Active: 156 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 30, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 6, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
148d
▶ Clock Running
Status: Assigned
Feb 6 → Sep 9, 2026
148 business days (counted)
Running total: 150 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 9 → Sep 22, 2026
9 business days (not counted)
▶ Clock Running
Status: Reschedule
Sep 22 → Sep 30, 2026
6 business days (counted)
Running total: 156 of 5 biz days used
Created: Feb 4, 2026 Completed: Sep 30, 2026
Business Days Used 156 / 5
0 5d budget +151d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 4 → Feb 4 Created ▶ Running 0 0 / 5
Feb 4 → Feb 6 Ready for Scheduling ▶ Running 2 2 / 5
Feb 6 → Sep 9 Assigned ▶ Running 148 150 / 5
Sep 9 → Sep 22 Awaiting Parts ⏸ Paused 9 —
Sep 22 → Sep 30 Reschedule ▶ Running 6 156 / 5
Dispatch 0.0d
Material Management 9.4d
Coordinators 158.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.4 days
Over SLA
Coordinators
158.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Feb 4, 2026 Due: Feb 11, 2026 Completed: Sep 30, 2026 (230 days late)
📅
165.9 days Total Age
⏱️
148.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
165.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jul 29, 2026
Visit 2 Aug 25, 2026
Visit 3 Sep 9, 2026
Visit 4 Sep 30, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 260 days old
🚨
Primary Delay 148.8 days stuck in "Assigned"
⏱️
Total Delay 165.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.9d / 1.0d SLA
Assigned
148.8d / 0.5d SLA
Awaiting Parts
9.4d / 3.0d SLA
Reschedule
6.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/12/2026 HRuby PO# 4010674293HTM $1226.73

🔧 Work Performed
7/29/26 JPS: Assisted bed. broken zoom handles, submitted quote, awaiting PO 8/25 - tmiller - Follow up on PO request, email SeanD 9/9 - worked with SeanD to get PO, Ordered Parts 9/30 - replaced and installed new zoom handles
🔍 Technician Findings
Tech will evaluate on 4/7/26. Description is not clear enough to order all of the parts.
⚠️ Problem Description
Requested by GE: ED Stryker Stretcher - The yellow tab is broken. They can't engage the rotor on the stretcher. It's very hard to drive and handle with only one person.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 4, 11:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 6, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 0h
🚨 49.0 business days
👷
Technician Assigned by Laura Hill Apr 16, 11:51 AM
Technician: Yves Dessin
🚨 72.0 business days
⏱️
Labor Added Jul 29, 3:46 PM
Type: Labor
Status: Open
Qty: 1
🚨 20.0 business days
⏱️
Labor Added Aug 25, 6:29 PM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 5.7 business days
👷
Technician Assigned by Melissa Arnold Sep 1, 4:23 PM
Technician: David Hernandez
⚠️ 6.0 business days
📦
▶
3 Parts Requested Sep 9, 4:29 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Thomas Miller
From: Assigned
To: Awaiting Parts
Duration in Previous: 215d 3h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⚠️ 9.9 business days
🔩
▶
2 3x Parts Added Sep 22, 3:44 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 23h
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Sep 30, 1:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Reschedule
To: Completed
Duration in Previous: 7d 22h
⏱️
▶
2 Labor Added Sep 30, 1:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 5m
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Oct 6, 1:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Oct 13, 11:30 AM
Invoice Number: SM-274503

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Assigned
Duration: 148.8 business days (threshold: 4.0 business hours)
Exceeded by 148.3 business days
Awaiting Parts
Duration: 9.4 business days (threshold: 3.0 business days)
Exceeded by 6.4 business days
Reschedule
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

📦
Parts Order 00106528
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Feb 4, 11:40 AM
Invoice #
SM-274503

Work Details (8)

Name Type Status Qty Amount Date
WL-03312538 Labor Open 1 $95.00 Jul 29, 3:46 PM
WL-03351709 Labor Open 0.25 $23.75 Aug 25, 6:29 PM
WL-03374390 Labor Open 1 $95.00 Sep 9, 4:31 PM
WL-03394371 Parts Open 1 $464.63 Sep 22, 3:44 PM
WL-03394372 Parts Open 1 $405.85 Sep 22, 3:44 PM
WL-03394373 Expenses Open 1 $0.00 Sep 22, 3:44 PM
WL-03407161 Labor Open 1.5 $142.50 Sep 30, 1:53 PM
WL-03407171 Labor Open 1 $0.00 Sep 30, 1:58 PM

Details